For damaged claims you will need to hand your phone in to an Optus store, this is sent off to our service centre and depending on the make and model of your phone will either be repaired or replaced with a remanufactured phone.

Before you hand this in please back up the data on your device as through the process this is cleared from the phone for your privacy.

If you have covered off all of the requirements you can lodge your claim online now.

For stolen claims within 48 hours of the event you must -

• Report it to Optus - (133 937 or +61 2 8082 5678 if calling from overseas) so the IMEI can be blocked and your SIM temporarily suspended to avoid unauthorised usage.

• Report it to the police - They will assist you in making a police report. Give the police full details of when and where it was lost or stolen, plus the device make and model number along with serial number (also referred to as IMEI or ESN number) where you have this available to you. You may be asked for details of the police report when you make a claim and if reasonably necessary to assess the claim.

*Please note - claims are subject to assessment timeframes and our team will notify you of this.

If you have covered off all of the requirements you can lodge your claim online now.