Optus Pause - Optus

Make the most of
moments that matter

We all love being online while knowing that staying connected 24/7, at times, creates distractions for ourselves and our families.

That’s why we’ve introduced an Australian-first innovation where you can pause both your mobile and home connectivity across your devices, all from My Optus app.

Start using Optus Pause

Two people sitting on a couch eating pizza

Pause your devices from one app

Press pause for family dinner time that’s about conversation not online chat. Stop endless scrolling before bed and keep your business meetings distraction-free.

Free for eligible Optus customers, Optus Pause, puts you in control of your time.

This simple solution helps you pause connectivity distractions to enjoy the time that matters most to you, without installing multiple apps, across different devices.

Optus customers can press pause on eligible Optus mobile and home WiFi connections from their iOS and android devices in My Optus app.

When and how to pause

You’re in control of your time, on and offline, with My Optus app.

It's all in one place

Simple solution, easy to set up, with just a tap you can control your eligible Optus mobile and home WiFi connections, in one place, straight from My Optus app.

Choose your devices

From consoles and computers, to mobiles and tablets – iOS or Android. Choose which devices to pause and which to keep connected.

Control your screen time

Taking a quick breather or a bigger break? Set timers to suit you and your family and end Optus Pause with a tap.

Start using Optus Pause

Control your online time with
Optus Pause

Pause your Optus mobile, Prepaid, nbn™ Home Internet (with latest modems), Mobile Broadband and 5G & 4G Home Internet services when they’re on the same account. See our FAQs for more details.

Mobile plans

Home Internet plans

Already with Optus?

Scan the code below to see Optus Pause in My Optus app or to download the app.

Optus Pause Terms & Conditions

Available to Optus consumer and SMB (exc TechFund and Fleet) customers with an eligible mobile, home internet and/or nbn service (up to max. of 30 Optus services). Enabling Optus Pause will disable access to data (via mobile and/or WiFi) to the selected Optus services and devices for the chosen period. Use of standard calls and SMS on the selected Optus services will not be affected. Customers must use an internet connection and be verified as the account holder to enable or disable Optus Pause. Optus Pause is an optional extra available at no additional cost and does not form part of a plan. If a service that is roaming is included in Optus Pause its mobile connectivity will not be paused. Usual charges will continue to apply when Optus Pause is enabled. We may need to remove Optus Pause from an account from time to time, due to system or other issues. While Optus Pause is active we may allow internet access to certain Optus or other websites at our discretion, which may change from time to time. Access to Optus Pause requires the latest version of My Optus app. Optus Pause may be withdrawn without notice.

FAQs

What is Optus Pause?

What if I can’t see Optus Pause in My Optus app?

Who can use Optus Pause?

Which Optus nbn™ modems are compatible with Optus Pause?

How do I get My Optus app?

Does Optus Pause also restrict calls or SMS?

Why is the My Optus app not working when Optus Pause is active?

Do I need to pay extra for Optus Pause?

Can I control my non-Optus services with Optus Pause?

Can anyone who is using a device that’s connected to an Optus service use Optus Pause on that service?

Can services from different accounts use Optus Pause together?

How do I turn Optus Pause off if I need to access the internet?

What do I do if my Optus app is down when I need to turn off Optus Pause?

If I disable internet devices connected to my nbn™, can I still use my nbn™ voice service?

Can I still use Optus Pause if I’m using my own modem?

Can Optus nbn™ customers still use Optus Pause if they are using an Optus Ultra WiFi Booster?

Will services impacted by Optus Pause know when it’s turned on?

Will Optus Pause apply to services that are roaming?

Will I still be able to use services such as WhatsApp, iMessage or Facetime?

Will I also be able to control which devices get affected by Optus Pause on my 5G or 4G Home Internet service?

Will Optus Pause also disable internet on my Apple Watch?

Can I still use My Optus app and other features with Optus Pause active?

How many services can I use Optus Pause for?

When Optus Pause is active what will I see?

Once Optus Pause is activated will I be able to edit the services and devices that are included in the session?

Will I still be charged when Optus Pause is active?

Find balance
with Optus Pause

Find balance
with Optus Pause

Find balance
with Optus Pause

Make the most of
moments that matter

Pause your devices from one app