Via the My Optus App, self-service only.

From 24^th April, nbn customers with a HFC, FTTN , FTTB, FTTP and FTTC connection type on select unlimited data nbn plans are eligible, subject to the maximum line capability available at their address (this will be checked during purchase in MOA). Ineligible unlimited data nbn plans (as at 15 December 2022) are shown in the below table.

Ineligible unlimited data nbn plans

• $0 Unlimited Naked Broadband Plan
  
• Broadband Plan (200GB Now UL)
• Broadband Plan (120GB Now UL)

An Optus Internet Turbocharge increases your nbn speed to the maximum speed tier available (maximum Home Superfast) at your address on the nbn network for 5 days. After the 5 day period is complete, your nbn speed will return to your contracted nbn speed.

5 days from the time of activation.

Once the order has been submitted, the customer will receive an email/sms (depending on their messaging preferences) notifying them that the Optus Internet Turbocharge has started. The time remaining can be checked through MOA in the ‘for you’ screen.

No, the Optus Internet Turbocharge is specifically nbn only. It does not work on the mobile network.

Business customers with a valid ACN/ABN are eligible for an Optus Internet Turbocharge depending on the plan that they are on (see response to Who is eligible for an Optus Internet Turbocharge above, for more information on ineligible unlimited data nbn plans).

An Optus Internet Turbocharge will be available only through My Optus App, self-service channel.

MOA will check which speed tier the customer is eligible for based on their nbn connection and line speed and will offer the highest nbn speed tier available to them as the Turbocharge speed.

A customer can only buy one Optus Internet Turbocharge at one time, but there is no cap on how many 5 day sessions can be bought in a month.

No, an Optus Internet Turbocharge can only be used from the time of purchase.

Optus Internet Turbocharge typically starts in around 5 minutes. As your speed changes, there will be a brief drop in your internet connection for around 2 minutes. In rare cases, the internet drop can take up to 30 mins. If you need assistance, please call Optus on 1300 760 029.

The customer can opt to change their plan speed or month-to-month speed pack bolt-on once an Optus Internet Turbocharge has been activated, however:

• If the month-to-month speed pack or plan speed is lower or equal to the Optus Internet Turbocharge speed, the customer’s speed will revert to that speed after the Optus Internet Turbocharge duration ends.
• If the month-to-month speed pack or plan speed is higher than the speed of the Optus Internet Turbocharge, the customer’s speed will move to that higher speed tier and the Optus Internet Turbocharge will be removed. No refund/credit will be applied for any remaining time from the Optus Internet Turbocharge

Devices connected to the nbn service that has active Optus Internet Turbocharge should receive the benefit of an Optus Internet Turbocharge via their Wi-Fi or Ethernet connection. Optus Internet Turbocharge needs to be purchased for each connected service to experience the benefits of a Turbocharge.

An Optus Internet Turbocharge will appear as a single charge with the relevant date of purchase under the relevant nbn service in the “Other Charges and Credits” section.

During the purchase journey on the My Optus App, we will check the max speed available for the Turbocharge based on the Optus supplied modem. For BYO modems, Optus is unable to identify the modem and the end speed delivered may be affected. In these circumstances, the customer will be prompted if they want to continue with the purchase.