You can contact Optus using our online messaging. Simply log in with your My Account details in My Optus app or click on the Messaging icon on the bottom right of this page. To help you, our Optus Digital Assistant will respond instantly and connect you to an expert if your question needs to be escalated.

You can contact an Optus expert in My Optus app on your mobile or by clicking on the Messaging icon on the bottom right of this page. To ensure your conversation history is retained, you may be asked to log in with your My Account details.

Alternatively, you can verify your identity by completing a simple form. Make sure to have your phone handy as we may SMS you an authentication code to confirm your identity.

When you log in to use Messaging in My Optus app you will have access to your chat history with our customer care team. Just leave us a message and get on with your day, and we’ll notify you when our experts have responded (make sure your app notifications are turned on).

We understand your time is precious, so our Messaging feature has been created to ensure you have an even better customer service experience from our care team without having to wait on the phone.

By using Messaging, you will get instant support from our Digital Assistant and if your enquiry needs to be escalated, it will be handed over to an expert. You will be notified when our expert responds. This means you don't have to stay on hold and can get on with your day.

Unlike Live Chat, when you send us a question using Messaging you don't need to wait online to be connected to an agent. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. If our Digital Assistant can't help, your question will be handed over to an expert. You will be notified when our expert responds.

Messaging is best experienced in My Optus app, but you can also access it on this page or by contacting us wherever you see the Messaging icon on our website.