Existing nbn customers
New to Optus nbn
Moving your internet is easy
Book online in minutes
Got a move-in date?
Book your internet move
online in minutes
Book your internet move
online in minutes
Standard move for $0
Move your internet & home phone with $0 standard-installation
Get connected fast
Enjoy internet the day you move in with 4G backup* from your Optus Ultra WiFi Modem
*4G backup requires Optus 4G coverage. 4G backup speeds may vary and are limited to 25/2Mbps.
Address lookup and plan list
Check your new address for eligibility
Make your move a success
Some valuable tips for a smooth internet move
Give yourself time
Book your internet move in advance and we’ll handle the rest for you.
Pack your modem
Pack your Optus modem. If you have an nbn® connection box, leave it behind.
Moving House FAQs
How do I transfer internet from one house to another?
Do I take my Optus modem when I move house?
Are there any fees associated with relocating?
What if an Optus Home Internet service isn't available at my new address?
How long does it take to relocate my service?
When should I cancel internet when moving?
For nbn, can I keep my phone number, internet username and plan?
Will a technician appointment be needed?
How much notice do I need to give Optus before moving?
I currently have a Fetch Mini/Mighty included in my plan; can I keep Fetch if I switch to a new plan?
Still have questions?
Call 1300 101 693
Visit an Optus store
Got more questions about moving home?
Visit our nbn Support page for moving nbn Home Internet service.
Visit our 5G Support page for relocating your 5G Home Internet service.