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Optus Complaints
PO Box 888
North Ryde NSW 2113
National Relay Service
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Please read our Optus Complaint Handling Policy (PDF 223 KB), which includes our network outage complaints process.
Need network help? Check your network status, including maintenance, planned upgrades or outages.
If your complaint concerns Optus' compliance with Australian Competition and Consumer Law, you can report this to our whistleblower hotline.
Having network issues? Check your network status, planned upgrades, maintenance or outages.
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Urgent issues
If you're dealing with an urgent issue, such as a concern about your safety or that of your children, financial hardship, disconnection of your service, or if disconnection is about to occur, please call us.
Device cybersecurity incident
From 4th March, 2026, the Australian Government have introduced new legislation to help keep you safe from Cybersecurity incidents related to internet compatible devices. It is important that we work together to resolve cybersecurity incidents as they arise.