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Contact us for business support

Choose the option that best suits your needs.

Account support and service

Get help with your account, billing, troubleshooting and technical support.
Mon to Fri 9:00am - 7:00pm AEST

Sat to Sun 9:00am - 6:00pm AEST
Call 133 343

Visit a business expert in store

Our in-store team can help you find the right products and plans for your business.
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Speak to a sales expert

For business orders and product recommendations, we’re here to help.
Mon to Fri 9:00am - 7:00pm AEST
Sat to Sun 9:00am - 5:00pm AEST
Call 1300 723 016

Manage your account

Check out the My Optus app to help monitor your usage, check your bills, get 24/7 messaging support and more.
Learn more

Optus Loop Sales & Support

For Optus Loop sales or technical support, our specialist team are here to help.
Mon to Fri 8:30am - 6:00pm AEST
Call 133343

Check network for outages

View current outages and network updates in your area.
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Looking for something specific? Chat with a business expert. Available 24/7.

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Frequently asked questions

Billing

How can I pay my business account bill?

How do I set up direct debit on my business account?

I need help understanding the bill for my business account

I need to view or print a copy of my business account's bill

Getting started with Optus

To manage your account on the go, download the My Optus App on your device and check your usage, make billing easier and get access to 24/7 support.

Activate or replace my business SIM card

Troubleshooting

If you're experiencing issues with your mobile device, visit our Device Help page and select your device make & model for troubleshooting and feature guides.

My fixed office phone has no dial tone

I'm experiencing voicemail issues through my fixed office phone

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