VoIP Phone Solution - Optus Loop

How Optus Loop with RingCentral can benefit your business

Need to collaborate and stay connected from anywhere? Switch to Optus Loop with RingCentral today. A flexible and scalable VoIP solution to bring landlines, mobiles, video calls, messaging and business apps together.

Girl on laptop using secure enterprise network

Never miss a customer

Enable new ways of working by moving live calls between devices and boost your productivity. Plus, use one number across your business and enjoy the flexibility to work from anywhere.

Simple plug and play 

Enjoy a hassle-free setup with end-to-end support from our dedicated business specialists.

Collaborate with your staff 

Bring AI and insights to every part of your business to improve productivity and performance with live transcription, meeting insights and real-time analytics.

Business expertise

Our dedicated business specialists are available to provide end-to-end support for your business. We'll take the time to understand your requirements, recommend the best solution, and provide ongoing support to meet your changing needs.

What is Optus Loop with RingCentral?

An all-in-one cost-effective and portable cloud-based phone solution for all your communication needs.

Optus Loop with RingCentral is a VoIP solution that allows you to make and receive phone calls and messages, conduct video calls and share documents over a single application.

Access it in the office via desk phones, or mobile devices within the Optus Loop app.

Why choose Optus Loop

Easy integration with your existing business applications

Streamline and optimise your business workflows with access to 300+ apps, including Microsoft Teams and everything from Asana to Salesforce to Zendesk.

Stay connected with your customers and staff

Ensure you never miss a customer with Optus Loop’s advanced call management platform. Take multiple calls with call waiting built in. Plus, work on the go with call transfer between your mobile and office phones.

A phone system that grows with your business.

A cost-effective and portable cloud-based phone system for all your communication needs. Simply keep using your preferred devices, or upgrade your setup with monthly, interest free payments.

Plan options

Essential

Designed for customers needing full collaboration capabilities without any additional added services.

Professional

Designed for customers with more diverse needs, offering full collaboration features with additional added services like Contact Centre and Reception Client.

Request a call back

Speak to a specialist

Contact a business expert to find out more.

Call 1300 106 481

Request a call back

Need help with your existing Optus Loop service?

Contact our Optus Loop team on 1300 106 481 or visit the Optus Loop support page.

If you have a sales enquiry, you can call our Optus Loop Specialists
on 1300 106 481, or you can leave your details below. You’ll hear from us within 2 business days.

Frequently asked questions

Have you recently migrated to Loop with Ring Central and need handset support?

What is Optus Loop?

Optus Loop is a sophisticated, cloud-based business communications system with advanced features to handle calls to your business. It also has collaboration features to enable your team to work effectively on the go. Optus Loop is a VoIP system which can be used via desk phones in the office or mobile devices with the RingCentral App.

You will need an internet connection or 4G/5G mobile network connection to use Optus Loop in Australia and if you’re overseas you can connect via Wi-Fi. Available to business customers with an ABN/ACN. All pricing listed is inclusive of GST.

Our business mobiles aren’t with Optus. Can Optus Loop be used on another network?

Yes. You can use Optus Loop on other 4G/5G mobile networks in Australia and via Wi-Fi. You can also use Optus Loop via Wi-Fi when you’re overseas to stay in touch with clients in Australia. Please note international data roaming rates for your mobile service may apply if you don’t use Optus Loop via Wi-Fi when overseas.

If you use Optus Loop on the Optus 4G network in Australia, it’s zero-rated so you won’t use your plan’s data. If your mobile devices aren’t on the Optus network and you don’t use Optus Loop via Wi-Fi in Australia, normal data rates for your mobile service will apply.

Can I transfer my number to Optus Loop?

We can, in most cases (depending on your carrier), transfer your existing service from another provider if required. We can only transfer services which are active.

Note: Optus Loop does not support EFTPOS, HiCAPS, B2B alarms and lift phones. Numbers used by these services should not be ported unless an alternative is discussed first. If you plan to use a fax machine with your Optus Loop service, please note only G.711 fax protocol will work.

What is VoIP and how does it work?

What kind of internet connection do I need to use Optus Loop as an office phone solution?

As your new Optus Loop service is an Over-the-Top VoIP service, Optus Loop recommends the use of a dedicated internet connection (such as business grade internet or 4G/5G mobile broadband) to ensure good call quality. For best voice call quality, you will need 100kbps upstream and downstream bandwidth per concurrent call.

Your internet connection usability should be confirmed by running a RingCentral Network Test over the internet connection you plan to use for Optus Loop, via the same connection method (either Ethernet or Wi-Fi) you will be using. If you have multiple locations, it’s best to run the test from all locations to confirm internet suitability. Each test takes approximately 3 minutes.

What’s the benefit of my team using Optus Loop instead of just using their mobiles?

With Optus Loop, employees are using your business fixed line numbers on their mobiles – business numbers your customers know. Customers aren’t connecting via your team’s personal mobile numbers – ensuring your customers can still contact your business if the staff member leaves – and you can add or remove Optus Loop users as needed. Optus Loop can also help you avoid the costs of a business mobile fleet as staff can bring their own devices to use with it.

How soon can I be connected?

What is the Optus Loop support number for existing services?

How to set up Optus Loop

Optus exclusive ANZ Worldline offer

For information on setting up Optus Loop, see our help and support guide.

Here you can find an introduction to the Optus Loop with RingCentral, how to turn on call forwarding, set your work schedule and manage call history.

Set up Optus Loop

How to set up Optus Loop

For information on setting up Optus Loop, see our help and support guide.

Here you can find an introduction to the Optus Loop with RingCentral, how to turn on call forwarding, set your work schedule and manage call history.

Set up Optus Loop

TERMS AND CONDITIONS

Cancellation
If you cancel any service(s) before the service start date as a result of circumstances reasonably attributable to you, you must pay all infrastructure and installation costs incurred by Optus in connection with preparations for supplying the service(s) to you.

If you cancel any service(s) during the minimum term, we may charge you a cancellation fee in accordance with your agreement.

If there is an inconsistency with a cancellation fee in the;
a. Service Description or standard pricing table; or
b. Critical Information Summary, the cancellation fee in the Service Description or standard pricing table shall prevail.

Unsolicited Agreements
If you purchased anything from us as a result of an unsolicited telemarketing call or visit, you have a right to cancel your service within 10 business days from and including the day after you signed or received this agreement. Please contact your Optus sales representative for details.

Further terms and conditions
The agreement contains the full terms and conditions applicable to the service(s), available at http://www.optus.com.au/about/legal/standard-forms-agreement. Those terms and conditions include the SMB terms, service description, standard pricing table and appendices applicable to the service(s). Certain terms used in this application are defined in the SMB terms.

For our Business Wholesale Customers, this document constitutes an Order, and is subject to the Wholesale General Terms.

For ease of understanding, the following Critical Information Summaries contain plain-language information about your products and services. Critical Information Summaries may not be available for all service(s).

Optus Loop with RingCentral
FAIR GO POLICY APPLIES. ALL FOR USE WITHIN AUSTRALIA.
Available to business Customers with an ABN/ACN. All pricing listed is inclusive of GST.

An Optus Loop Site is a location defined by a number range and the above features associated with that number range. Multiple sites may be at the same physical location.

Internet Connection: All Optus Loop plans require a fixed and/or mobile internet connection, depending on the plan you choose. The cost of Optus Loop plans does not include the cost of your internet plan connection. The type and cost of broadband connection will depend on individual Customer needs and requirements.

Internet usage fees: You need to check with your internet service provider. If you exceed your data plan allowance, your internet service provider may;
a. charge you additional usage fees; and/or
b. apply capping.

Optional features (excluding features set out under Site Package): May be purchased at additional cost.

Serviceability: Service qualification will be required for desk phones. Not needed for Optus mobile devices. To receive the service, you must have a broadband connection capable of handling 100Kbps on uncongested upstream and downstream bandwidth per call for optimal quality. Only Optus Loop IP handsets and Apple and Android handsets can be used. Optus is not responsible for other service provider broadband issues impacting the Optus Loop product. The Optus Loop service also requires the capability to connect Optus equipment to the broadband network.

Installation fees: May apply if you request a Professional or Remote Installation where a self-install option is not available. If you change plans during your agreement term to a plan of lower value, you must go through the special pricing unit (call 1300 617 648)

Cancellation: If you cancel any or all services within the minimum term, you may be charged a cancellation fee. All plans have the ability to purchase IP handsets. Some plans allow the ability to finance IP handsets over your agreement term.

International call rates: Can be found at http://optus.com.au/worldsaver. Other rates are available at http://optus.com.au/standardagreements.

ATA: Optus Loop does NOT support (from a Service Assurance perspective) any PABX or Key System connected via ATA to a Loop Service. Please direct the customer to speak to their PABX maintainer/channel.

Optus loop does NOT support any of the following services connected via an ATA:
a. EFTPOS
b. HiCAPS
c. B2B Alarms
d. Lift Phones

Optus Loop does NOT support the following codec’s utilising an ATA:
a. T.38
b. G.729
c. Super G
d. Super G3

Optus Loop will support the use of ATA’s with Fax machines that are capable of G.711 only.

TERMS AND CONDITIONS

Cancellation
If you cancel any service(s) before the service start date as a result of circumstances reasonably attributable to you, you must pay all infrastructure and installation costs incurred by Optus in connection with preparations for supplying the service(s) to you.

If you cancel any service(s) during the minimum term, we may charge you a cancellation fee in accordance with your agreement.

If there is an inconsistency with a cancellation fee in the;
a. Service Description or standard pricing table; or
b. Critical Information Summary, the cancellation fee in the Service Description or standard pricing table shall prevail.

Unsolicited Agreements
If you purchased anything from us as a result of an unsolicited telemarketing call or visit, you have a right to cancel your service within 10 business days from and including the day after you signed or received this agreement. Please contact your Optus sales representative for details.

Further terms and conditions
The agreement contains the full terms and conditions applicable to the service(s), available at http://www.optus.com.au/about/legal/standard-forms-agreement . Those terms and conditions include the SMB terms, service description, standard pricing table and appendices applicable to the service(s). Certain terms used in this application are defined in the SMB terms.

For our Business Wholesale Customers, this document constitutes an Order, and is subject to the Wholesale General Terms.

For ease of understanding, the following Critical Information Summaries contain plain-language information about your products and services. Critical Information Summaries may not be available for all service(s).

Optus Loop with RingCentral
FAIR GO POLICY APPLIES. ALL FOR USE WITHIN AUSTRALIA.
Available to business Customers with an ABN/ACN. All pricing listed is inclusive of GST.

An Optus Loop Site is a location defined by a number range and the above features associated with that number range. Multiple sites may be at the same physical location.

Internet Connection: All Optus Loop plans require a fixed and/or mobile internet connection, depending on the plan you choose. The cost of Optus Loop plans does not include the cost of your internet plan connection. The type and cost of broadband connection will depend on individual Customer needs and requirements.

Internet usage fees: You need to check with your internet service provider. If you exceed your data plan allowance, your internet service provider may;
a. charge you additional usage fees; and/or
b. apply capping.

Optional features (excluding features set out under Site Package): May be purchased at additional cost.

Serviceability: Service qualification will be required for desk phones. Not needed for Optus mobile devices. To receive the service, you must have a broadband connection capable of handling 100Kbps on uncongested upstream and downstream bandwidth per call for optimal quality. Only Optus Loop IP handsets and Apple and Android handsets can be used. Optus is not responsible for other service provider broadband issues impacting the Optus Loop product. The Optus Loop service also requires the capability to connect Optus equipment to the broadband network.

Installation fees: May apply if you request a Professional or Remote Installation where a self-install option is not available. If you change plans during your agreement term to a plan of lower value, you must go through the special pricing unit (call 1300 617 648)

Cancellation: If you cancel any or all services within the minimum term, you may be charged a cancellation fee. All plans have the ability to purchase IP handsets. Some plans allow the ability to finance IP handsets over your agreement term.

International call rates: Can be found at http://optus.com.au/worldsaver . Other rates are available at http://optus.com.au/standardagreements .

ATA: Optus Loop does NOT support (from a Service Assurance perspective) any PABX or Key System connected via ATA to a Loop Service. Please direct the customer to speak to their PABX maintainer/channel.

Optus loop does NOT support any of the following services connected via an ATA:
a. EFTPOS
b. HiCAPS
c. B2B Alarms
d. Lift Phones

Optus Loop does NOT support the following codec’s utilising an ATA:
a. T.38
b. G.729
c. Super G
d. Super G3

Optus Loop will support the use of ATA’s with Fax machines that are capable of G.711 only.

Never miss a customer with Optus Loop

Never miss a customer with
Optus Loop

Never miss a customer with Optus Loop

How Optus Loop with RingCentral can benefit your business

Never miss a customer

Simple plug and play

Collaborate with your staff

Business expertise

What is Optus Loop with RingCentral?

Why choose Optus Loop

Easy integration with your existing business applications

Stay connected with your customers and staff

A phone system that grows with your business.

Plan options

Essential

Professional

Speak to a specialist

Request a call back

Frequently asked questions

How to set up Optus Loop

Optus exclusive ANZ Worldline offer

For information on setting up Optus Loop, see our help and support guide.

How to set up Optus Loop

For information on setting up Optus Loop, see our help and support guide.

For information on setting up Optus Loop, see our help and support guide.

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Never miss a customer with Optus Loop

Never miss a customer withOptus Loop

Never miss a customer with Optus Loop

How Optus Loop with RingCentral can benefit your business

Never miss a customer

Simple plug and play

Collaborate with your staff

Business expertise

What is Optus Loop with RingCentral?

Why choose Optus Loop

Easy integration with your existing business applications

Stay connected with your customers and staff

A phone system that grows with your business.

Plan options

Essential

Professional

Speak to a specialist

Request a call back

Frequently asked questions

How to set up Optus Loop

Optus exclusive ANZ Worldline offer

For information on setting up Optus Loop, see our help and support guide.

How to set up Optus Loop

For information on setting up Optus Loop, see our help and support guide.

For information on setting up Optus Loop, see our help and support guide.

Never miss a customer with
Optus Loop

Simple plug and play 

Collaborate with your staff 