Moving faster from threat detection to response with Optus Managed Threat Monitoring Service

The average organisation takes days to detect a breach, often because the signals were there, buried under a mountain of alerts. The difference between a minor incident and a major breach often comes down to how quickly threats are detected, understood and acted on.

Yet many organisations are overwhelmed by alerts, fragmented tools and limited internal capacity to investigate and respond around the clock. That’s where managed threat monitoring becomes critical.

Optus Managed Threat Monitoring Service is designed to do more than simply notify. It helps organisations detect, enrich, correlate, escalate and respond to threats quickly, with local expertise and integrated operations working behind the scenes.

Today’s threat landscape is automated, persistent and constantly evolving. Identifying suspicious activity is only the first step. Without context, enrichment, triage and action, alerts can pile up, creating noise rather than clarity.

Optus Managed Threat Monitoring Service works continuously in the background, monitoring your environment 24/7 across on‑premises and cloud. The service can ingest and analyse logs from a wide range of security and networking vendors, including Cisco, Zscaler and Palo Alto Networks, giving Optus visibility across your existing environment.

Crucially, threats are enriched with context using threat intelligence that draws on regional and global sources, as well as intelligence from partners and trusted entities. This enrichment helps determine what events matter most.

Once a threat is identified and enriched, it is prioritised based on your agreed settings and severity thresholds. Your team is then alerted based on alert level, including phone, email, SMS and via the Optus My Business Portal.

Alerts are issued within approximately 15 minutes of detection. This is response time, not restoration time, giving your team rapid visibility into what’s happening.

If Optus is managing your security controls and connectivity, remediation can begin immediately with your approval. Because Optus manages both the security stack and the underlying network, action can be taken directly on managed devices rather than stopping at advice or notification.

This integrated approach removes hand‑offs between providers and accelerates containment when time is critical.

Optus Managed Threat Monitoring is delivered by Australia-based security specialists embedded within integrated network and security operations uniting monitoring, investigation, and response under one cohesive operational model.

Using SIEM for intelligent correlation and SOAR for automated response, related events are consolidated and enriched with contextual threat intelligence, grouping them into coherent incidents rather than fragmented alerts. This intelligence-driven approach reduces noise, sharpens prioritisation, and enables faster, more informed action. Incidents and escalations follow established workflows with full end-to-end visibility across network telemetry, security data, and operational context, giving Optus the clarity to detect, understand, and respond to threats with speed and precision.

The service leverages AI-assisted tools, enriched by curated threat intelligence, to enhance log analysis, investigations, and reporting. By continuously drawing on up-to-date intelligence feeds, the platform ensures that detections are grounded in the latest known threats and adversary behaviours. It supports natural language communication, enabling teams to efficiently interpret and respond to security events. This functionality accelerates threat investigations, allowing security professionals to dedicate their efforts to more strategic tasks.

All threat data remains searchable for up to 400 days. This extended visibility supports digital forensics and helps identify advanced persistent threats that only emerge over longer periods of time.

Whether your environment is on‑premises, in the cloud, or both, this level of historical insight provides deeper understanding of attack patterns and long‑term risk.

Optus Managed Threat Monitoring Service is designed to reduce noise, not add to it. By prioritising alerts, correlating related activity and automating investigation steps, the service helps cut through alert fatigue.

The result is a security posture that is easier to operate, more scalable, and better aligned to how modern organisations work.

With threats monitored around the clock, responses handled by local experts, and remediation available through integrated services, internal teams are freed to focus on innovation rather than constant firefighting.

Optus Managed Threat Monitoring Service, an Australian based sovereign service, delivers unified protection across on‑premises and cloud environments. It provides continuous monitoring, rapid response and integrated remediation, backed by our Australian‑based security teams.

It’s a service designed not just to detect threats, but to act on them.

Looking to strengthen your security posture, reduce operational complexity and move faster from detection to response?