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Strengthening Australia’s cybersecurity: Optus and Zscaler’s managed security partnership

Posted by Optus Enterprise, 30 January 2026

Australia’s cybersecurity landscape is evolving rapidly, with organisations facing increasing pressure to protect data, ensure compliance, and respond to sophisticated cyber threats.  

In response, Optus has expanded its strategic partnership with Zscaler, a global leader in cloud security, to deliver enhanced managed security services for Australian enterprises and government agencies.

Video Player: A video featuring Tom Chan, Director of Cyber Security and Network Solutions from Optus and Jackson Poulos, Sr. Partner Business Manager from Zscaler discussing their expanded partnership. Tom explains Optus becoming a certified Zscaler Managed Security Services Provider and highlights benefits like streamlined engagement, faster secure access, and expert support. Jackson emphasises the joint effort to protect major Australian organisations and set a new standard for managed security with Zscaler’s Zero Trust platform and Optus’ local expertise.
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      Video transcript

      Speaker 1: Tom Chan, Director of Smart Networking at Optus Enterprise and Business

      We have just recently expanded our relationship with our cybersecurity partner in Zscaler.

      We have become a Zscaler Managed Security Service provider.

      This is a big leap forward for Australian cybersecurity.

      Speaker 2: Jackson Poulos, Senior Partner Business Manager, Zscaler 

      Since 2020, Zscaler and Optus have partnered to protect Australia's most security conscious organisations like major banks, government agencies and leading enterprises.

      Speaker 1: Tom Chan, Director of Smart Networking at Optus Enterprise and Business

      With our enhanced partnership with Zscaler, there are three main benefits for our customers.

      The first one is a single point of contact for all of your Zscaler security platform services.

      The second benefit is faster, safer connectivity.

      We can deploy an accelerated roll out for your Zscaler services to your applications, be it in the cloud, on premise, on the Internet.

      The third benefit for our customers is our expert support.

      They a continuous optimization programme that is backed by our 24 by 7 monitoring and response service.

      So together we can help our customers maximise the investments with Zscaler, meet compliance requirements and stay ahead of emerging threats.

      Speaker 2: Jackson Poulos, Senior Partner Business Manager, Zscaler

      With Zscaler Zero Trust Platform and Optus's highly skilled and certified teams and Operation Centre, we are setting a new standard for managed security.

      What does it mean to be a Zscaler MSSP and DSP?

      As both a Zscaler managed security services provider (MSSP) and delivery service partner (DSP), Optus offers customers a single, trusted provider for end-to-end cloud security. This includes everything from licensing and deployment to ongoing management and 24/7 support.

      The three key benefits for customers are:

      • Streamlined engagement: One point of contact for managed Zscaler Security Service Edge (SSE) services
      • Faster, safer access: Accelerated rollout and secure connectivity to cloud and on-premises applications.
      • Expert support: Continuous optimisation and expert-led improvements, backed by 24/7 monitoring and response.

      A deep partnership delivering real outcomes

      Since 2020, Optus has supported major banks, government agencies, and enterprises across Australia to optimise their Zscaler investment. This partnership is built on a structured, proactive program that helps customers maximise the value of their security platform, offering unmatched ongoing support.

      Organisations benefit from:

      • Freeing up IT teams to focus on strategic priorities
      • Consistent policy enforcement and performance
      • Meeting rigorous compliance and operational requirements, especially for critical infrastructure sectors.

       

      Setting a new benchmark for cybersecurity in Australia

      This expanded partnership marks a pivotal step in strengthening Australia’s cybersecurity posture. Leveraging Zscaler’s industry-leading Zero Trust Exchange™ platform, Optus can deliver faster, safer access to applications and scale support to meet the rising demand for managed security across industries.

       

      As Jay Chaudhry, CEO of Zscaler, notes: “Optus has a strong reputation for innovation and customer-centricity. Together, we are setting a new benchmark for Zero Trust adoption and managed security in Australia."

       

      For federal government agencies and critical infrastructure, this partnership means access to solutions that meet the highest standards of compliance and operational resilience.

      Ready to strengthen your security?

      Optus and Zscaler are committed to helping Australian organisations stay secure and resilient in the face of evolving cybercrime.

      Request a callback below to learn how our managed security services can support your digital transformation.

       

       

       

       

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