Dynamic Community Care & Optus: Empowering connection, enabling care
In regional and remote Queensland, connection means more than just a signal. For Dynamic Community Care (DCC), it means a lifeline to culture, to community, to family.
Led by proud Biripi man and lived-experience DCC CEO Deejay Egan, provides culturally safe, trauma-informed care for young people and families across 37+ locations. From Toowoomba to Emerald, DCC’s frontline workers support children navigating some of life’s most complex challenges.
Partnering with Optus has helped DCC accelerate how quickly they can respond to a child in need, reducing tech set-up times from four weeks to just seven days, and ensuring families can stay connected, even in the most remote corners of the state.
“With Optus, we’ve gone from waiting weeks to being operational in days. That’s life-changing for the young people we support.”
Deejay Egan
CEO, Dynamic Community Care
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75% Faster setup
600 + Staff
1/3 Reduction
The Before
When connection is delayed, care is too
Before partnering with Optus, DCC was hampered by fragmented systems and long delays, sometimes waiting up to six weeks to get basic connectivity. For children entering care under emergency or crisis circumstances, that could mean weeks of separation from family without even a video call.
DCC’s goal wasn’t just faster internet; it was faster reunification. Deejay and his team wanted a partner who understood the urgency of the work, the cultural responsibility behind every decision, and the need for responsive, reliable technology to support children through critical moments in their lives.
The Goal
Fast, reliable connectivity to enable care
DCC needed a responsive, scalable partner who understood the urgency of youth support services.
The goal: reduce wait times, empower mobile teams, and use tech to support cultural reunification and trauma recovery, espicially in regional communities.
The Solution
A mobile-led, multi-site transformation
With Optus, DCC transitioned to a fully connected service model across it's 37+ sites, including mobile devices, internet, landlines, nbn and, remote-access dongles for in-the-field staff. Dedicated account management ensured rapid response and solutions tailored to the needs of care teams on the ground.
The Results
Real-time connection. Real-world impact.
With Optus, set-up times dropped from weeks to just seven days making it possible to stand up new placements fast and maintain family contoct virtually. One powerful example is when six siblings were reunited with kin after virtual contact-made possible through Optus' network-led to long-term family placement.
“Partnership means showing up. Optus listens, adapts, and evolves with us. That's why we keep building together.”
Deejay Egan CEO, Dynamic Community Care
Further information
To find out more about partnering with Optus, contact your account manager or request a call back below.