Order & delivery

What you need to know

1. We'll send you the order confirmation

You'll receive an order confirmation email from Optus to keep handy.

2. We'll advise you of the connection date

We'll then advise you of your connection date (or tech appointment, if required)

3. Your modem & booster will be delivered

 Your modem (and booster, if ordered) will be delivered before your connection date

Order & delivery FAQs

Set up My Optus app

Download My Optus app so you can:

  • Track your installation appointment, modem and booster delivery
  • Change account settings
  • Access our Living Network features 
  • Manage your account on the go
  • Receive tailored, technical support through our nbn Assist feature
  • Message us for nbn assistance, and more

Click here for more help setting up My Optus app.

Prepare for installation

A technician appointment is not always necessary. We’ll confirm with you via SMS or email.

Skip ahead to connect your modem and booster if a technician isn't required.

If you're having a technician install nbn, understand how to prepare and what will happen during the appointment. See Installation FAQs below.

Then connect your modem and booster.

Installation FAQs

You’ll need to know what nbn technology type has assigned to your home or business so you can follow the relevant modem and booster setup instructions and get connected.

To confirm your nbn technology type and set up your modem and booster, see below.

 

Confirm your nbn technology type

Set up your modem & booster

Your nbn service will be activated on the date we advise and charges will then commence.

However, your modem will arrive before your activation date, so be sure to connect it in advance. 

If you've ordered a booster separately, this will arrive within 5 - 10 business days.

Quick Start Guides

To connect your modem and booster, use the Quick Start Guide in your self-install kit, or access it below. Follow the instructions specific to your nbn technology type within the guide.

Ultra WiFi (Gen 2) modem

Optus Ultra WiFi modem (Gen 2)

Download the Quick Start Guide below. For extra help, see Setting up your Optus Ultra WiFi (Gen 2) Modem

 

Optus Ultra WiFi booster (Gen 2)

Download the Quick Start Guide below. For extra help, see Setting up the Optus Ultra WiFi Booster
 

Device Guides

Already have Optus nbn?

Our interactive Device Guides provide support for our current modems (as well as our most popular phones, tablets, watches and dongles).

Find detailed information on features, setup, technical support and troubleshooting steps.

Tips

Once connected, there are ways to improve your service or get more support, if you need it.

Find some useful tips to improve your service below:

Troubleshooting

Experiencing slow speeds or dropouts?
 
See our nbn troubleshooting guide.

Extra information