Message us 24/7
The easiest way to contact us for help & support is to message us 24/7 in My Optus app & My Account.
Message us 24/7
The easiest way to contact us for help & support is to message us 24/7 in My Optus app & My Account.
Message us
The easiest way to get in touch is via the My Optus app or My Account.
Sales
Standard sales hours (AEST) Mon to Fri: 8am to 8pm Sat and Sun: 9am to 7pm
Extended hours (AEST) Sat 12 Sept: 9am to 7pm; 10pm to 1am Sun 13 Sept: 7am to 7pm
Get help in person
Find a store by suburb or the postcode, e.g. Haymarket, 2000.
Make a complaint
How to submit a formal complaint, including a network outage complaint.
Having issues with your internet?
Check your nbn and troubleshoot your internet issues.
Enterprise support
For incidents, billing, MACS (moves, adds and changes) and more.
Translator or interpreter services
If a friend or family member doesn’t speak English and wants to reach out, we’re here to help
