Message Us 24/7

Message us now in My Optus App or My Account, and reply when it suits you.

Other contact options

If you have a question or need help with your Optus service, you can contact us through one of the options at the link below.

Make a complaint

You can register a formal complaint by filling out the complaint form at the below link. We’ll work with you to resolve your matter as soon as possible.

Message Us 24/7

Message us now in My Optus App or My Account, and reply when it suits you.

Urgent issues

If you’re dealing with an urgent issue such as financial hardship, disconnection of your service, or if disconnection is about to occur, please call us.