All for use in Australia. Fair Go Policy applies. Activate included SIM within 30 days of purchase or by the date advertised on a promotion, whichever is earlier, to receive advertised inclusions.
Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus 4G and/or 5G network. To learn more, visit optus.com.au/compatibility
Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.
Recharge vouchers and recharge cards: Must be redeemed by the end date specified on the voucher or card. Expired, lost or stolen vouchers will not be replaced or refunded.
Premium SMS: Premium SMS (PSMS) within your Extras Credit or Extras Credit Add On enables you to send an SMS to vote or enter competitions by calling or texting a ‘19’ short code that is either 6 or 8 digits long. Excludes content purchases such as: Mobile ringtones, Mobile wallpaper, Online games, Chat services, Horoscopes, Subscription services, Age-restricted content, News, sports and weather updates, Music and video clips. The categories of premium SMS may change from time to time and we reserve the right to add or remove number ranges from any category set out above in accordance with those changes.
OPTUS FLEX PLUS
Plan changes from 28/4/25: Optus Flex Plus plans are changing from 28/4/25 and any service activations or recharges after that date will reflect these changes. For more info head to http://optus.com.au/FlexPlus2025
General: Physical SIM or eSIM required.
Minimum Total Cost: Min cost is the recharge amount on the chosen plan (plus $2 for a physical SIM if applicable).
eSIM: eSIM compatible device required. Activated when eSIM profile downloaded or within 5 days of placing order (whichever is earlier).
SIM swaps and plan changes: SIM swaps not available for value SIMs. No inclusions or credit will be transferred during rate plan change to Optus Flex Plus. Once on Optus Flex Plus, customers will not be able to rate plan change to another plan.
Standard data: From 10 Oct 24, the standard data on the 365 day plan changed from 180GB to 200GB. The updated amount will be available for all activations and recharges processed on or after that date and until otherwise notified.
Activation bonus data: Additional data will be provided on first three recharges to new services only. Reverts to standard data inclusion after 3rd recharge: 3GB for $12, 20GB for $35, 30GB for $45, 40GB for $55, 80GB for $160, 200GB for $320 (or as otherwise notified). Excludes rate plan changes and SIM swaps. First three recharges must be within 3 years of activation. On 10 Oct 24, the activation data for the $160 recharge increased from 40GB to 50GB. For activations on this plan prior to 10 Oct 24, the activation data will be 40GB for first three recharges, even if the second and/or third recharges occur after 10 Oct 24.
Recharge expiry: Your recharge will expire in the time frames specified above, or on your next recharge (whichever is earlier). If you recharge before expiry, any unused days or inclusions not eligible for rollover will be forfeited.
Coverage: All Optus Flex Plus plans include access to the Optus 4G and 5G Networks (subject to availability and speed caps). 5G available in selected areas (excluding NT). 5G compatible phone and coverage required to access 5G. Coverage varies depending on your device and location. Check coverage at optus.com.au/coverage.
Speed caps: Optus Flex Plus plans are speed capped, which means your network speed is capped to a maximum potential speed of 250Mbps on the $55 recharge option and 150Mbps on all other recharge options. These speeds are the maximum potential speeds that you may get access to. The actual network speed you experience may be slower and will vary depending on various factors including your device, location, available bandwidth and source of download. To access uncapped speeds for a day, you can purchase the Unlimited Data Day Add On.
AutoRecharge (frequency): If you choose to turn AutoRecharge on, we will automatically deduct the recharge amount from your saved payment method on the day of recharge expiry (any time from 5.30am on that day). Your service will then automatically recharge between 11pm and 11.30pm (Sydney time) on the day of recharge expiry. If you cancel AutoRecharge after you have been charged, but before midnight on the day of recharge expiry, we will refund you within 2-10 business days depending on your payment method. You can change, set up and turn off your AutoRecharge through My Optus app, or by phone (call 555) or SMS (Text ‘Menu’ to 9999) if you have a saved payment method.
AutoRecharge (low balance): Low balance AutoRecharge will turn on by default when you turn on AutoRecharge. If your data balance is reduced to 200MB before your next scheduled AutoRecharge, we will automatically recharge your account (limited to once per day). This will reset your inclusions and start a new recharge expiry period. You must have frequency AutoRecharge turned on to enable low balance AutoRecharge. You can manage your settings in My Optus app. From 28/4/25, low balance AutoRecharge will be included as standard when you have AutoRecharge turned on and you won’t be able to turn it off unless you also turn off frequency AutoRecharge (ie, having AutoRecharge turned on means you will AutoRecharge upon expiry or when your data balance is reduced to 200MB (whichever comes first).
Add Ons: You must be within an active recharge period to purchase Add Ons. Add Ons are used before the same inclusion type included with your standard recharge (e.g. a $10/5GB MyData Add On will be used before any remaining data in your standard recharge inclusions). If you recharge with the same Add On before your current Add On expires, your inclusions will roll over (excludes Unlimited Data Day, Optus Sport and $5 International Talk). Further T&Cs apply to each specific Add On see Add On page for details.
International Talk: Minutes to standard international numbers in Zone 1 and Zone 2 countries are included on all recharges valued at $35 or more. Eligible Zone 1 and Zone 2 countries are subject to change, see current list at https://www.optus.com.au/prepaid/plans/international-call-rates. Minutes are counted in per minute increments. Any usage beyond included value requires purchase of an add-on. Excludes non-standard international calls (premium, special, satellite, overseas toll-free numbers and video calls).
International SMS: Each recharge includes 50 standard SMS (160 characters per SMS) from Australia to any international country. Excludes non-standard SMS and MMS. Available to existing customers from first recharge following 10 October 2024.
Exclusions: Your standard recharge does not include non-standard national or internationals calls (such as premium/special/satellite/overseas toll-free numbers and video calls), non-standard national SMS/MMS, international MMS and roaming but some of these services may be accessed by purchasing an Add-On.
Data Rollover: Roll over unused included MyData up to a maximum of 200GB when you maintain an active AutoRecharge or when you recharge before expiry. Any applicable Activation Bonus Data or AutoRecharge Bonus Data is eligible for rollover but other bonus data is excluded unless expressly stated otherwise. Any data accumulated over 200GB will be forfeited. MyData Rollover will be used after you have used up all data included with your standard recharge or in any MyData Add On, or provided as a bonus in connection with a promotion.
