Mobile, 4G & 5G Internet
nbn® Internet
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Troubleshoot in My Optus app
Use the app to find and fix the issue.
Troubleshooting tips
Read our step-by-step guide on: Mobile 4G & 5G & nbn Internet
You can also use our call or chat options to report a service outage or ask about a network outage
How we communicate about outages
We’re committed to keeping you updated while we resolve any service disruptions.
See our new features!
Looking for coverage info?
See our Network Outage Register