Connecting to Optus just got easier with digital eSIM technology

What is an eSIM?

An eSIM is a digital SIM built into your phone that lets you connect without a physical SIM card. eSIM technology is built into most new phones, allowing you to download a digital SIM profile from Optus and connect your service on the spot.

With a compatible device, an Optus eSIM can replace your physical SIM card, or you can use both and enjoy the flexibility of having multiple numbers on one phone, on select devices.

Discover the benefits of an Optus eSIM

Explore the advantages of eSIM technology for seamless connectivity on your devices.

Connect faster

Get your service connected without visiting a store or waiting for delivery. Whether you’re using iPhone or Android device, Optus eSIM helps you connect faster.

It’s all digital

Forget the fiddly plastic SIM card. Download your Optus eSIM directly to your phone and manage your plan in My Optus app.

Two numbers,  one phone

An Optus eSIM eSIM keeps your physical SIM free for a second number, so you don’t need to carry a separate phone for work.

Eco-friendly

With no manufacturing, packaging or shipping, Optus eSIM is a waste-free and better for the planet.

How do I transfer my eSIM to my new phone?

If you have an existing iPhone or iPad you can also transfer your eSIM from one device to another with Apple eSim Quick Transfer. Ensure you have both devices nearby. To transfer between Apple devices - Go to Settings – Select Mobile – Choose Add eSIM and Transfer from nearby iPhone/iPad.

Follow the prompts to transfer your SIM.

Explore eSIM capable devices

When you’re shopping for eSIM capable devices, look for the eSIM symbol next to the device. More and more eSIM capable devices are becoming available as smart technology moves forward.

Shop eSIM phones

Shop eSIM tablets

Explore our great value mobile plans

Your plan. Your choice. Whether you have a phone, or you want a new one, we offer simple value packed plans, with the inclusions you want. We've got your options all in one place.

Shop plans

Explore our Prepaid plans

Optus Flex Plus brings you what you want, when you want. Get down with generous data, like our great value 65GB for $49 on first three recharges (28 day expiry).

Try Prepaid Optus Flex Plus

Bring your number with you to Optus

Feel safe and secure in the knowledge that you can keep your number when switching to Optus.

Easier digital setup

Bring your own phone or choose from the latest phones and pay it off over 12, 24 or 36 months interest free.

Our Best Network ever

At Optus we give you great value without the premium. Our combined 4G and 5G network covers 98.5% of Australian population, and our 5G network is progressively rolling out.

Frequently asked questions

eSIM basics

An eSIM lets your device connect to a mobile network without using a physical SIM. An eSIM works by holding your network details within your device in digital form instead of using the physical SIM. Because it’s reprogrammable and can hold more than one profile, you can switch between carriers or plans directly through your phone’s settings— making it ideal for frequent travellers, dual-number users, or anyone who wants a simpler way to manage their mobile service.

How can I order an eSIM from Optus?

For new customers, there are a number of ways to activate an Optus eSIM on a compatible phone. A stable internet connection is required . The process typically involves the following steps:

Option 1: Download and log in to the My Optus app. Once logged in, navigate to the "Account" tab, then "SIM Management", and finally, select "Activate eSIM".

Follow the on-screen prompts to download the eSIM profile and activate your service. This method works across most eSIM-compatible devices, including iPhone, Google Pixel, Samsung Galaxy and Nothing Phone models.

Option 2: You can get a QR Card from an Optus store or have one sent to your home address. Open your device’s camera or eSIM setup option in settings, scan the QR code, follow the instructions to download and install your eSIM profile - perfect for setting up an eSIM on iPhone, Google Pixel, or Samsung phone.

If you’re looking to activate eSIM on your iPhone or Samsung/Google phone, these methods are easy to follow.

Note: You'll be connected to your eSIM within 15 mins to 4 hours.

You can switch from a physical SIM to an eSIM by logging in to My Optus app, tapping Account – SIM Management – Transfer or Restore eSIM and following the prompts to download and activate your new eSIM profile.

If you have an existing iPhone or iPad you can also convert your physical SIM to an eSIM on the same device Apple eSIM Quick Transfer. To convert to eSIM on Apple devices:

Go to Settings
Select Mobile
Select the SIM to convert
Choose Convert to eSIM

Follow the prompts to convert your physical SIM to eSIM.

You can transfer your eSIM to another device by logging in to My Optus app on your new device, tapping Account – SIM Management – Transfer or Restore eSIM and following the prompts to download and activate your new eSIM profile. If you have an existing iPhone or iPad you can also transfer your eSIM from one device to another with Apple eSIM Quick Transfer. Ensure you have both devices nearby. To transfer between Apple devices:

Go to Settings
Select Mobile
Choose Add eSIM and Transfer from Nearby iPhone/iPad

Follow the prompts to transfer your SIM.

If your staff already have existing services and one of these applies:

You’re ordering an eSIM only device, or
The user already has an eSIM service on your account

Follow these steps to get them up and running:

Log in to the My Business Portal.
Select Activate Replacement SIM, enter the mobile number, choose Digital eSIM as the SIM type, and provide the user’s details so they’ll receive their eSIM setup instructions.
Choose the Swap on Digital eSIM QR code scan option. Once the new iPhone arrives, the user can open their instructions, scan their QR code, and set up their eSIM.
Let the user know their phone is on the way and remind them to wait for it to arrive before scanning their eSIM QR code.

What networks does an Optus eSIM support?

Call 1300 304 182

If you have an ABN/ACN,

call 1800 502 109

Visit an Optus store