Optus NBN, 5G and 4G home internet modems
To report a cybersecurity issue with your Optus modem, please submit a complaint through our complaints form:
- Select ‘Not an existing Optus customer’
- Under ‘Your issue’ select ‘Which product does your issue most relate to’
- Select ‘Home broadband’
- Under ’Which of these areas does your issue relate to’ select ‘Device cybersecurity incident’
- Enter a detailed description including:
- Name of the impacted device (Found on the sticker attached to the bottom of your modem)
- The date you purchased the device
- When you first noticed the security issue
- A brief description of the issue
- Your best contact details
Optus may use the personal information you provide including your email to investigate or take action to address the potential security issue you have raised. For more details on how we handle your personal information, please visit our Privacy Policy.
Devices from other manufacturers
If you purchased a device from Optus that was made by another manufacturer including mobile devices, watches and tablets, and you believe you’ve identified a security issue, please contact the manufacturer directly with the details of your concern.