For current and future suppliers
We value our suppliers as a key part of how we serve customers and keep Australians connected. This page gathers essential information for suppliers currently collaborating with Optus, as well as organisations looking to partner with us.
Our Approach
Optus is always looking to improve the way we work with our suppliers. It is important that we engage with suppliers who are aligned with our values. Procurement at Optus manages a large and diverse supply base, with engagement and ongoing supplier management governed by robust processes to ensure we deliver organisational value.
Optus Supplier Code of Conduct
As a member of the Singtel Group, Optus collaborates with transparent, ethical, environmentally and socially responsible suppliers. Although suppliers are independent entities, their conduct can reflect on us. We expect suppliers to meet the minimum standards in the Singtel Supplier Code of Conduct (SCC).
Optus Data Privacy Collection
Personal information you provide may be collected by Optus and/or the Singtel Group for procurement-related communications. This includes tenders or sourcing requests, issuing purchase orders (POs) or goods receipts (GRNs), payment of invoices, and AcuBuy account registration.
Optus and the Singtel Group may share personal information with related bodies corporate and service providers for these purposes, some of whom may be located outside Australia. For details about Optus privacy practices - including sharing, access, correction and complaints - refer to our Privacy Policy.
Optus Standard Purchase Order Terms
Access the standard terms that apply to POs issued by Optus - refer to our Purchase Order T&Cs.
Environment - Climate change
We have emission reduction targets validated by the Science Based Targets initiative (SBTi) and collaborate with suppliers to manage supply chain emissions in alignment with Net Zero SBTi guidelines.
Our Supplier Engagement Program continues to evolve; suppliers may be invited to participate.
Environment - Circular economy
Optus is a member of the Australian Packaging Covenant Organisation (APCO). We encourage suppliers to provide goods with packaging aligned to the Sustainable Packaging Guidelines.
We participate in product stewardship schemes (e.g., MobileMuster) and encourage suppliers to provide clear pathways to reuse, recycle or compost supplied goods.
Work Health & Safety (WHS)
The health and safety of our people and contractors is a top priority. Contractor work ranges from low to high WHS risk, including high-risk construction. We are committed to a safe, healthy work environment and operate a Contractor Management System focused on improving WHS processes and controls - refer to Safety @ Optus for Suppliers.
New Suppliers
Welcome pack and step-by-step guide to get started with AcuBuy, the Optus procurement platform.
Existing Suppliers
How to keep your company details current so POs and payments run smoothly.
Contact
For supplier enquiries, email suppliers@optus.com.au. For accounts payable, email AP_General@optus.com.au.
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