Automatic Payments (Direct Debit) Service Agreement

Below are the terms and conditions of your Automatic Payments (Direct Debit) Agreement with Optus. If you think we’ve debited something incorrectly, please let us know straight away. Please make sure you have sufficient funds available in your nominated account to pay for your Optus service(s) on your due date. You need to make sure your automatic payment authorisation is identical to your Financial Institution or Credit Card Issuer’s signing instruction. Please let us know if you close or terminate your payment account so that an alternate payment method can be arranged.

NOTE: For our automatic payment plans, up front automatic payments are a requirement for your plan and must be set up using a credit, debit or charge card. You cannot use a BSB and Account Number for these plans.

Terms and Conditions

1. An Automatic Payment is a direct debit payment made from your:
      a)     nominated bank account (not available if automatic payments are a requirement for your plan, or
      b)     credit or debit card (available for all plans).
2. If you set up and pay by Automatic Payments, then these terms will apply. 
3. When you arrange to have funds debited directly from your nominated bank account, you authorise us to arrange, through our own financial institution, a debit to your nominated account, any amount deemed payable by you. This debit will be made through the Bulk Electronic Clearing System (BECS). Our Debit User ID is 494894; 044952. Note that this payment option is not available on all plans. 
4. When you arrange to have funds debited directly from your credit or debit card account, you authorise us to arrange, through our own financial institution, a debit to your nominated credit or debit card, any amount deemed payable by you. 
5. If you have an Automatic Payment arrangement with us through BECS, we will advise you at least 14 days’ in advance of any changes to the Automatic Payment arrangements. Otherwise, the relevant terms of the Consumer Terms apply.  
6. For Automatic Payment arrangements through BECS, if the due date for payment falls on a day that is not a business day or a public holiday, the payment will be processed on the next business day. If you are uncertain as to when a debit will be processed, you should ask your financial institution or credit card issuer. 
7. If you receive a regular bill from us, the full amount of your bill will be automatically deducted from your nominated account or credit or debit card on the payment due date stated on each bill, during the period of your Automatic Payment arrangement with us.
8. If you do not receive a regular bill from us, you’ll usually need to make your first payment on the day you sign up for your product or service or when your service is active (we’ll let you know which is applicable). We will automatically deduct from your nominated account or credit or debit card the amount payable for that product or service on that date and on each agreed future payment date during the period of your Automatic Payment arrangement with us. 
9. Subject to clause 10, you may terminate the Automatic Payments at any time by letting us know you’d like to cancel it. For Automatic Payment arrangements through BECS, you may change your nominated account, stop or defer payment by Automatic Payments, or cancel your Automatic Payment authority by providing Optus with at least 3 business days’ notice before the next scheduled debit drawing by calling us on 133 937 or see contact us. You may also contact your financial institution at any time to stop any debit or cancel your Automatic Payment authority. However, if you defer or cancel your debit authority, or stop a debit, you will need to ensure you arrange with Optus for payment to be made by another method suitable to us. 
10. Some services require an active Automatic Payment arrangement. If you do not have an active Automatic Payment arrangement, then we may suspend or cancel your service. 
11. To update your Automatic Payment details, please allow at least 1 business day before your next payment due date so we have time to process your request.  
12. If you change your Automatic Payment method (e.g. from a bank account to a credit card) after your bill is issued but before your next payment due date, the pending Automatic Payment will be cancelled, and you will need to pay the amount manually. We may validate this change with a pending pre-authorisation transaction for no more than $1. 
13. It is your responsibility to ensure sufficient cleared funds are available in your nominated account or there is sufficient available credit on your nominated credit card account (as applicable) when the payments are due to be drawn. 
14. You acknowledge that if any debit is returned or dishonoured: 
         a.       you may incur fees or charges imposed or incurred by us; 
         b.       you must arrange for the Automatic Payment to be made by another method suitable to us or arrange for sufficient cleared funds to be in your account by an agreed time so that we can process the payment; 
         c.       subject to the terms of the pricing plan for your service, we may suspend or cancel your service. 
15. If your Automatic Payment fails for any reason whatsoever, we may attempt to re-draw the amount you owe us on a later date. 
16. You should contact Optus on 133 937 or see contact us if you want to query the amount or timing of our drawings on your account. You may also contact your financial institution or card issuer. If you are not satisfied with our response to your query, you can lodge a complaint with us. 
17. It is your responsibility: 
         a.       to confirm with your financial institution that your nominated account (if applicable) can accept Automatic Payments through the BECS as Automatic Payments may not be available on all accounts; 
         b.       to check your account statement to verify the amounts debited from your account are correct; and 
         c.       to check with your financial institution before completing your request to set up Automatic Payments with us if you have any queries about how to complete this request.
18. Your information (including records and account details) will be kept pursuant to Optus’ Privacy Policy which is available at https://www.optus.com.au/about/legal/privacy or by calling 1300 784 937. 
19. We may cancel this Automatic Payments (Direct Debit) Agreement at any time by notice to you. If this cancellation is likely to have more than a minor detrimental impact on you, then we will give you at least 30 days’ notice of this cancellation. 
20. “We”, “us” and “our” means Optus Billing Services Pty Limited ABN 95 088 011 536 and its related Bodies Corporate as defined in Section 50 of the Corporations Law.