How to request your data

Access to customer information

You can easily access a lot of information about your account and phone activity in My Account.

You can also request access to your personal information through our 'Contact us' page. Please see this Important Information prior to submitting your request.

What data can you access? 

As an Optus account holder, you can conveniently access your customer information on your Optus bill at any time such as your name, address, phone number, who you called, and the call duration.

If you require more detailed information you can put in a request to access information such as:

• Customer contact information (such as name, email, preferred contact number)
• Customers on a mobile phone plan can access their SMS summary (without message content)
  
• Customers with an Optus home phone can access call details for local and 13/1300 numbers
  
• Contact notes taken by Optus Customer Care

You can see a sample of the data that you can access on request.

What is the cost?

Your data is available free of charge. Please note, however, that Optus reserves the right to impose reasonable costs to administer requests into the future.

How can you apply? 

Account holders who wish to access information beyond what’s available on their bill can request their data through our 'Contact us' page. Once we have received your request and verified your identity, we’ll be back in touch with you within 30 calendar days.