Our appendices have information that may apply to your use of the service – such as certain call charges, usage policies and some specials.
Under the Telecommunications Act 1997, Optus may contract with its customers either on an individual basis, or by way of a standard form of agreement. Optus has elected to supply some of its services by way of a standard form of agreement (Standard Agreement). This means the terms and conditions contained in the Standard Agreement documents apply to all customers who acquire that particular service.
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Looking for the Fair Go Policy? Please see below:
Fair Go Policy - see Appendix S
Appendix A- Charging Zones
Appendix B- Zones with Fixed Charge Access to Non-Adjacent Zones
List of those charging zones that have special local call access even though they do not comply with the normal definition.
Appendix C- National Special Routes
List of the charging zones within the areas (normally capital cities) that comprise the ends for special routes for telephony services.
Appendix D- Device Payment Plan
A reference to a device includes a mobile phone, computer, tablet, smartwatch, modem, other equipment or any related accessories either purchased from us or approved by us.
Appendix DD- Notebook Equipment Payment Plan
In this Equipment Payment Plan, a reference to a notebook includes, without limitation, a laptop computer and a notebook computer.
Appendix DDD- Mobile Equipment Lease Plan
The Mobile Equipment Lease Plan sets out the terms on which you may lease a mobile device from us or a participating agent.
Appendix E- Charges for National Calls & Calls to Mobiles
National call charges referenced in some Standard Agreements.
Appendix F- International, Inmarsat & Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.
Appendix G- Operator Assisted Call Charges
List of the Operator charges common to the telephony tariffs.
Appendix GG2- Optus Upgrade and Protect
Sets out the details and terms of for Optus Upgrade and Protect.
Appendix GG3- OptusNet Terms of Use
Sets out the details and terms for the OptusNet email service.
Appendix J- Mobile International, Inmarsat and Iridium Call Charges
Appendix L- Zones with Community Call Access
For Local Telephone Service customers only. Lists the charge zones providing community calls to customers.
Appendix M- Corporate Charges for National Calls and Calls to Mobiles
National call charges referenced in some Standard Agreements.
Appendix P- Charges for National Calls and Calls to Mobiles
National call charges referenced in some Standard Agreements.
Appendix Q- International, Inmarsat and Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.
Appendix R- Optus 1300 and 13 Customer Service Numbers
List of the Optus Customer Service 13 & 1300 numbers that are charged at a flat 25¢ per call from Optus mobiles instead of the usual timed rate.
Appendix S- Fair Go Policy
The purpose of our Fair Go Policy is the ensure that all our customers can access our services, and do not use our services in a manner that we consider 'unreasonable' or 'unacceptable', including, but not limited to 'non-ordinary' or 'commercial purpose use' of this plan. The Fair Go Policy also sets out your responsibilities when you use the Internet, including any content you publish online or by email. It also confirms the steps we may take to ensure and monitor compliance with this policy as well as setting out our responsibilities to comply with directions from regulatory and other law enforcement bodies.
Appendix T- International, Inmarsat and Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.
Appendix V- National Call Charges
National call charges referenced in some Standard Agreements.
Appendix X- International, Inmarsat and Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.
Appendix Y- Value Added Service Features
Value Added Service Features
Appendix Z- Optus Special Assistance Service
This document sets out the operation of, and eligibility requirements for, Optus' Special Assistance Service (OSAS). OSAS is a prioritised fault resolution service available to our residential local telephony customers, or people living in their home, who have a life threatening certified medical condition.
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