Important: Call Return is automatically activated on all Optus Home / Office Phone services by default, you do not need to request for it to be activated. 

How do I access Call Return?

1. Pick up your handset and wait for a dial tone

2. Dial *69 from the handset

3. If available, the phone number from your last incoming call will be read out

4. To use the 'Call Return' feature press 1 (standard calling rates apply)

There's no monthly fee to use this service. Standard calling rates will apply only if you use the Call Return feature (by pressing 1 to return the call)

To disable the feature permanently, give us a call on 13 39 37.

Important: Call Return is not available for Prepaid services.

How do I access Call Return?

1. Dial 321 from your Optus service to retrieve Voicemail

2. At the end of your Voicemail message, press 6

3. Press # to return the call or to enter another number (including area code)

4. Press # and Voicemail will dial the number and connect the call

5. At the end of your call, wait (or press * *) to go back to your mailbox

Note: Voicemail retrieval charges will apply for the duration of the call as well as any call costs associated with your plan.

Call Return will only work if:

• the number is provided when the Caller ID is captured
• the number is entered by the caller at the end of the voicemail message
• you're retrieving messages from your Optus service

Call Return cannot retrieve phone numbers that are:

• silent / unlisted
• coming from a pay phone / overseas / complex business phone system
• manually blocked by the caller