Here's some commonly experienced Voicemail issues and their most likely solutions.
Please call us on 13 39 37 or Message Us to have it reset. Make sure that you change the default PIN that we give to you.
The tutorial has not been fully completed. Listen through until the very end of the tutorial to complete and clear it.
There is Voicemail that hasn't been fully played through or deleted. Listen right through to the end of each message.
Someone else may have listened to or deleted the Voicemail messages
The notification setting 'Call Me' has been turned on. 'Call Me' is not compatible with Home Phone Voicemail.
To turn it off, go to the Main Menu (Option 8), then to the Notification menu (Option 7) and select 'SMS Me'.
Sounds wrong, but this is the default setting for Home Voicemail and ensures that you're notified when you have new Voicemail.
If Voicemail is not recording messages when you have received a call it could mean:
The caller has not left a message or has hung up
Your Voicemail is not fully setup / the tutorial completed
You have a diversion active. Diversions can be removed by dialling #78 from your Home Phone
You have more than one answering service / Voicemail service active, e.g. an inbuilt answering machine is connected to your phone or phone line
You have 2 ring time options with Home Phone Voicemail. 6 rings (about 15 sec) or 8 rings about 25 sec. Call us on 13 39 37 or Message Us to have your setting changed.