1. Contact us to have Voicemail added to your Home Phone
2. Once it's active (within 15 min to 24 hours), your Home Phone dial tone will sound different
   - Dial *96 (Star - Nine - Six) from your Home Phone
3. You'll be asked to enter a starting PIN. This is the last 4 digits of your telephone number
   - E.g. If your phone number is 03 0123 4567, you would enter 4567 as your starting PIN
4. We recommend that you change this PIN to one of your own choosing as soon as possible
   - Your PIN may be 4 to 9 digits in length, provided the numbers are not sequential (eg. 1234) or contain repeated numbers (eg. 1111)
5. After you've changed your PIN, follow the prompts to record your name and personal greeting. A tutorial will then take you through the Voicemail service

From your Home Phone

Once it's up and running, simply hit the Voicemail or messages hot key on your handset or dial *96 (Star - Nine - Six) .

To access your options, change your greeting etc. Press 8.

From another phone

To access your Voicemail when you're away from home (within Australia), see How to retrieve Voicemail from another phone.

To access your Voicemail when you're overseas, see How to use Voicemail while overseas.

Contact us to remove Voicemail from your Home Phone.

For Voicemail troubleshooting, see Home Phone Voicemail troubleshooting.