You can find out if 5G Home Internet is available at your address by completing an address check. We may have to run a further check, so contact us to confirm service eligibility .
My address is eligible
If we've confirmed that your service address is eligible for 5G Home Internet, we'll need to update your service / billing address. Once this is done, all you need to do is set up your modem at your new address.
If you choose to not continue your 5G service, despite being 5G serviceable, a cancellation fee or Remaining Device Payment Fee may apply and you will keep the modem.
My address is not eligible
If you're moving to an area where 5G Home Internet is not currently available, we'll try to provide an available alternative Internet service and cancel your existing 5G Home Internet service.
If you chose not to go ahead with any Home Internet service with Optus, you must return the 5G modem within 30 days in good working order. If the modem is not returned in good working order within 30 days, you will be required to, depending on which plan you're on, pay:
- a Remaining Device Payment Fee, calculated by the number of months remaining on the term of your device payment plan; or
- a non-return / damage fee for the 5G modem
If you're not sure which 5G Home Internet plan you're on, we can help you find out.