How to set up voicemail greetings in the desktop & web app

1. In the left navigation bar, click Settings > Phone
2. Scroll down to click Voicemail greeting dropdown
3. Click Voicemail greeting dropdown, then select:
   • Default: Incoming callers will hear the message "Your call has been forwarded to the voicemail for [your name]. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options."
   • Custom: Click any of these three tabs:
     • Computer Microphone: Click the red Record button for a custom voicemail greeting. Click the button again when you're finished recording
     • Phone: Enter a phone number so the RingCentral system can call you to record a customer greeting
     • Importing: Upload a WAV or MP3 file of your custom greeting
4.  Click Save messages in dropdown, then select:
   • My voicemail box: Your voicemail messages will appear in your app's inbox
   • Another extension: Retrieve your voicemail messages by dialing a specific extension. Pick an extension in the popup window, select Voicemail settings, then click Voicemail greeting
5. Click Save

How to set up voicemail greetings in the mobile app 

1. In the top left corner, tap your profile picture
2. Tap Phone
3. Scroll down to Voicemail Settings, then tap Voicemail greeting
4. Tap the dropdown in the popup, then select: 
   
   • Default: Incoming callers will hear the message "Your call has been forwarded to the voicemail for [your name]. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options."
   • Custom: Tap the red Record button for a custom voicemail greeting. Tap the button again when you're finished recording. Then tap Save
5. Tap Save messages in dropdown, then select:
   • My voicemail box: Your voicemail messages will appear in your app's inbox
   • Another extension: Retrieve your voicemail messages by dialing a specific extension. Pick an extension in the popup window

How to set up voicemail greetings as a user in the Admin Portal

1. Go to Admin Portal and sign in
2. At the top right, click Admin Portal, then select My Extension
3. In the top menu, click Settings
4. Click Phone
5. Scroll down to Voicemail settings, then click Voicemail greeting
6. Click Voicemail greeting dropdown, then select: 
   • Default: Incoming callers will hear the message "Your call has been forwarded to the voicemail for [your name]. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options."
   • Custom: Click any of the three tabs, then select: 
     • Computer Microphone: Click the red Record button for a custom voicemail greeting. Click the button again when you're finished recording
     • Phone: Enter a phone number so the RingCentral system can call you to record a customer greeting
     • Importing: Upload a WAV or MP3 file of your custom greeting
7. In Save messages dropdown, select:
   • My voicemail box: Your voicemail messages will appear in your app's inbox
   • Another extension: Retrieve your voicemail messages by dialing a specific extension. Pick an extension in the popup window
8. Click Save

How to set up voicemail greetings as an admin in the Admin Portal

1. Go to Admin Portal and sign in
2. In the top menu, click Users > Users with extension
3. Click on the name of the user whose voicemail greeting you want to set
4. Click Phone
5. Scroll down to Voicemail settings, then click Voicemail greeting
6. In Voicemail greeting dropdown, select: 
   • Default: Incoming callers will hear the message "Your call has been forwarded to the voicemail for [your name]. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options."
   • Custom: Click any of the three tabs, then select: 
     • Computer Microphone: Click the red Record button for a custom voicemail greeting. Click the button again when you're finished recording
     • Phone: Enter a phone number so the RingCentral system can call you to record a customer greeting
     • Importing: Upload a WAV or MP3 file of your custom greeting
7. In the Save messages dropdown, select:
   • My voicemail box: Your voicemail messages will appear in your app's inbox
   • Another extension: Retrieve your voicemail messages by dialing a specific extension. Pick an extension in the popup window
8. Click Save