Password reset: Optus Loop with RingCentral Admin Portal

In this article, we'll discuss how to change your password. To change your password on Optus Loop with the RingCentral platform, you must have permission to change your sign-in information. If you don't have permission, request a password change from your Optus Loop with RingCentral admin, this is the person within your business who set up the account or looks after your phone system. Note. If you use Single Sign-On (SSO) to sign in, you'll have to go to your IT admin to change your password. Forgot your password? On any Optus Loop with RingCentral sign-in pages, click the Forgot Password? link.

Admin Portal

Go to Admin Portal and sign in. If you're an admin, click Admin Portal > My Extension in the top right
Click Settings in the top menu
Go to User Details > Security
Click Change Password
Click Yes when prompted
Enter your current password
Enter your new password
Click Save

Once you change your password, you'll be signed out and redirected to the sign-in page. Using your new password, you can now sign in to the Admin Portal or any of your RingCentral apps.

Password Policy

To reset your password, the following are required:

At least one lowercase letter (Latin characters)
At least one number (0-9)
At least one uppercase letter
At least one special character (e.g. !, @, $, #)
No sequential characters (e.g. "1234", "7890", "Abcd" )
No repeating sequences (e.g. "222", "Aaa", "###")
No account information (e.g. first/last name, phone number)
Length of 8-32 characters
Can't use last 5 passwords

Bad actors deploy a variety of password-cracking techniques. Stronger passwords make it harder for them to gain access, which better protects your account and data from unauthorised access.

Still need help?

Our Optus Loop support team is here for you.

Call 133343

Monday to Friday, 9:00am - 5:00pm local time