Upgrade your device with Optus Upgrade and Protect

Optus Upgrade and Protect banner

Head to an Optus retail store or contacts us to upgrade your mobile device / tablet via Optus Upgrade and Protect.

You'll need to ensure:

- You have Optus Upgrade & Protect active against the specific mobile device / tablet
- For upgrades at an Optus retail store, you have completed your device assessment via the Optus Device Check app within 7 days of requesting your upgrade. (For upgrades via our contact centre, we'll ask some questions to complete a device assessment when you contact us)
- You haven't upgraded your device in the last 30 days
- You have your device backed up to easily swap your data to your new device

Note. An estimate of the upgrade fee payable will be provided when you redeem your upgrade, but the final fee will be determined after a physical examination of your device. This is because the final Good Working Order determination is made once the device is returned. To understand 'Good Working Order', head to What does 'Good Working Order' mean?

For more on assessing your device and the Optus Device Check app, see below.

For general information, see What is Optus Upgrade and Protect?

Store upgrade - How to assess your device

Your device needs to be assessed to determine its condition before you can upgrade it.

When upgrading through an Optus retail store, an assessment of your device's condition includes:

- Assessment via the Optus Device Check app to check if it's in Good Working Order and provide an estimated upgrade fee
- A visual assessment in-store to check for any physical damage to the device, screen, and body of the device

We recommend completing the Optus Device Check assessment immediately before visiting an Optus store to apply for an upgrade (as your assessment is valid for 7 days only). This can also be completed in-store if you need help.

Note. If the device is assessed as not in Good Working Order and / or there is physical damage, a device damage fee will apply if you proceed with the upgrade.

Download and use the Optus Device Check app

Download the app

To download the Optus Device Check app, see below.

Google Play Store

Link - Click here
QR code below

Optus Device Check app | QR Code - Google

Apple Store

Link - Click here
QR code below

Optus Device Check app | QR Code - Apple

Use the app

To use the Optus Device Check app:

Enter in your Mobile number
Agree to the Terms of Use & Privacy Policy
Answer some questions on the physical condition of your device
Start the device assessment. This will test the functionality of your device
Receive your device assessment result. This will determine the condition of your device and any applicable Optus Upgrade and Protect upgrade fee

If you perform multiple assessments, only the most recent is recorded.

Note. The assessment remains valid for 7 days only.