• • You can upgrade your mobile phone / tablet multiple times while on your device payment plan, however not during the first 30 days of your eligible device payment plan term and no more than once every 30 calendar days
  • When you upgrade, you must return your existing mobile phone / tablet and purchase a new eligible device on a 12, 24 or 36 month device payment plan (subject to Optus' usual processes including credit assessment)
  • An assessment of the existing mobile phone / tablet will be performed to determine the condition of your device
  • Depending on the device assessment and the length of time you've spent on your current device payment plan, an upgrade or damage fee may apply. See the Device assessment table below
  • An estimate of the fee payable will be provided when you redeem your upgrade, but the final fee will be determined after a physical examination of your device 
  • Any additional fees will be charged to your next invoice / bill (e.g. early upgrade or damage fees)
  • Optus Upgrade and Protect will automatically stop when the phone / tablet repayments are complete
    
    

Device assessment table

To learn more about Good Working Order, see What does 'Good Working Order' mean?

• • Available only for selected mobile phones and tablets
  • You must select to pay for your phone / tablet device through a 12, 24 or 36 month device payment plan (OptusPay)
  • Devices bought outright are excluded
  • One add-on per service at a time
  • Available only with selected plans
  • Purchase of your upgraded device is subject to the outcome of a credit assessment
  • Eligibility will be confirmed when processing your mobile / tablet device purchase or upgrade application
    
    

Head to an Optus retail store or contact us to upgrade your mobile phone / tablet via Optus Upgrade and Protect.

You'll need to ensure:

• You have Optus Upgrade and Protect active against the specific mobile device / tablet
• For upgrades at an Optus retail store, you've completed your device assessment via the Optus Device Check app within the last 7 days. (For upgrades via our contact centre, we'll ask some questions to complete a device assessment when you contact us)
• You have not replaced or upgraded your device / tablet in the last 30 days
• You have your device backed up to easily swap your data to your new device
  
  

To learn how to assess your device, see Upgrade your device with Optus Upgrade and Protect.

You can cancel at any time if you no longer need Optus Upgrade and Protect:

• • Your next invoice / bill will no longer show the $15 monthly subscription charge
  • Your option to upgrade your device will continue until the end of your current payment cycle (unless you port out or cancel your Optus service). No pro-rata refund
  • You must purchase a new eligible device on a new device payment plan to take up Optus Upgrade and Protect again
    
    

To cancel, either:

• • Visit your nearest Optus retail store, or
  • Contact us
    
    

What's the difference between Optus Upgrade and Protect and Device Protect?

Device Protect is a legacy insurance product that is not available for new sales. Optus Upgrade and Protect is a device upgrade and protection service that allows customers the flexibility to return and upgrade their mobile or tablet in any condition at a time that suits them (except in first 30 days of their device payment term). Optus Upgrade and Protect is not an insurance product and does not cover devices that are lost or stolen.

Can I purchase Optus Upgrade and Protect if I already have a device?

Optus Upgrade and Protect can be added when you first take up an eligible device payment plan with OptusPay and an eligible SIM plan. You can also contact us within 30 days of starting your device payment plan to add Optus Upgrade and Protect.

How do I pay for Optus Upgrade and Protect?

You will be charged the monthly recurring subscription fee via credit, debit or charge card (for Mobile Automatic Payment plans) or via your Optus bill using your nominated payment method for Choice and My Plan Plus customers. You'll be able to manage your payment method and view your upcoming and past payments via MyAccount or My Optus app.

How do I redeem Optus Upgrade and Protect?

Visit an Optus retail store or contact us where you'll be required to complete a device assessment. Based on the length of time you've spent on your current OptusPay device payment plan and the condition of your existing device, fees may apply to redeem. Follow Optus' instructions to return your existing device - failure to do so will result in non-return fees being charged.

What happens to my old device?

Devices returned as part of Optus Upgrade and Protect are securely cleansed of all data and re-purposed by our second-hand device vendor or recycled to put the materials to another use.