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Backorder, raincheck and stock availability

While we make every attempt to have stock available for purchase, some models often sell out of physical stock very quickly due to their popularity.

To get in early, you can place an order when pre-order is available.

Backorder and raincheck

Sometimes due to high demand stock runs out. In this case, your order might be placed on backorder or raincheck:

  • Backorder: This device has been very popular, and we're currently waiting on more stock to arrive. We can place your order and you'll be added to the queue. We can't give you a time frame for delivery yet but we'll keep you updated

  • Raincheck: This device has been really popular, and the stock we're waiting on will arrive soon. Place your order now and we'll add you to the queue. We can't give you a delivery time frame but we'll keep you updated

What happens next? We'll keep you updated if we experience extended delays and once your order is packed and ready to go.

For more about deliveries, see Orders, deliveries & returns.

Your plan will activate, and you'll start being charged, after you receive your new OptusPay device.

If you're transferring your phone number to Optus, you'll remain with your previous carrier until your new phone is delivered and we can transfer your number across.


If you purchased an outright device, your new plan may start before your device is delivered.

Your new plan will start when your new OptusPay device is delivered to you.

If you're not sure what your account number is, here's how to find it.

If you purchased an outright device, your new plan may start before your device is delivered.

We'll keep you updated through email / SMS as your order progresses.

Once stock has arrived, we'll let you know when your device is packed and ready to go.

If you ordered in-store, our staff will place an order for you and the device will be delivered to your address (unless the store member tells you otherwise).

Find out how to track your order here.

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