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How to track your delivery

In this article, we'll tell you all the ways you can track your order. You'll also receive updates via SMS or email.

 

  • You can track most orders and deliveries for mobile phones, accessories purchased with a mobile, tablets & modems in My Optus app, or visit optus.startrack.com.au
  • For detailed steps to track your mobile order, visit How to track your mobile order

Note. You can only use the link provided in your StarTrack communications to track the delivery of your outright device order

  • We sell our accessories separately online via our partner Likewize at www.accessories.optus.com.au
  • Accessories bought via www.accessories.optus.com.au can be tracked from your confirmation email
  • For details, please visit https://www.accessories.optus.com.au/shipping-policy

  • You can track your order and delivery in the My Optus app, or visit optus.startrack.com.au
  • For tracking steps, see How to track your Home Internet order

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