Call Forwarding for Optus Loop with RingCentral

The Forward all calls feature in the RingCentral Apps and Optus Loop with RingCentral Admin Portal lets you forward your incoming calls when you can't answer. You can forward incoming calls to a voicemail, announcement or another extension / group. You can also create a call forwarding schedule.

Note. To use the Forward all calls feature, you'll need call handling permission. Read the List of user permissions. When Forward all calls and Do not disturb are turned on, calls will forward according to your Forward all calls settings

Forwarding all calls in the desktop and web app

Click your profile picture at the top left
Click Call rules
Click the Forward all calls toggle to turn it on
Click the Incoming calls dropdown to select when to forward your calls
- Sent to voicemail: Forwards calls to any voicemail inbox. You can click the message to create a custom voicemail message
- Forward the call: Forwards calls to any extension or phone number
- Play announcement: Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting
Click Add schedule, then use the date and time selectors to set your call forwarding schedule
Click Save

A banner at the top of the RingCentral app will remind you that your calls are being forwarded. In the banner:

Click Edit to change your call forwarding settings
Click Turn off to stop forwarding your calls

Turning off call forwarding in the desktop and web app

Forwarding all calls in the mobile app

Tap your profile picture at the top left
Click Call rules
Click the Forward all calls toggle to turn it on
Tap Incoming calls to select where to forward your calls
- Send to Voicemail: Forwards calls to any voicemail inbox. You can click the message to create a custom voicemail message
- Forward the call: Forwards calls to any extension or phone number
- Play announcement: Select to play an announcement, then end the call. You can use the default announcement or click the message to record a custom greeting
Tap Add schedule, then use the date and time selectors to set your call forwarding schedule
Tap Save at the top right

A banner at the top of the RingCentral mobile app will remind you that your calls are being forwarded. In the banner:

Tap Edit to change your call forwarding settings
Tap Turn off to stop forwarding your calls

Turning off call forwarding in the mobile app

Turn on call forwarding as a user

Tap your profile picture at the top left
Click Call rules
Click the Forward all calls toggle to turn it on
Tap Incoming calls to select where to forward your calls
- Send to Voicemail: Forwards calls to any voicemail inbox. You can click the message to create a custom voicemail message
- Forward the call: Forwards calls to any extension or phone number
- Play announcement: Select to play an announcement, then end the call. You can use the default announcement or click the message to record a custom greeting
Tap Add schedule, then use the date and time selectors to set your call forwarding schedule
Tap Save at the top right