Mobile insurance discontinued

The mobile phone insurance you currently have will be retiring soon. The mobile phone insurance policy billed on your Optus service will no longer be renewed and monthly premium charges will be removed from your service between 27 and 30 October 2026. This insurance would have appeared on your bill as either Device Protect, Smart Insurance, Standard Insurance, Yes Cover or Safeguard Insurance.

The final charge for your insurance policy will occur on your regular billing date before 30 October 2026, with your insurance policy remaining active for 30 days after that charge. You will receive an automated message from Optus confirming a change on your account once the billing for your mobile phone insurance has been removed.

You’ll receive a separate letter/email from Optus Insurance Service Pty Ltd (ACN 005 711 928, AFSL 247379) confirming your policy details, including your cover end date.

If you're looking for information on Optus Upgrade & Protect, visit What is Optus Upgrade and protect?

What if I need to make a claim?

In the event that a claim needs to be made, your policy will remain active until the cover end date communicated to you, and you can submit your claim in accordance with your policy terms and conditions.

To make a claim or for questions about your policy, contact Optus Insurance Services Pty Ltd on 1800 501 971 or visit Optus Insurance Claims.

Require further help?

For questions about your insurance policy, claims, or insurance options, contact Optus Insurance Services Pty Ltd on 1800 501 971, Monday to Friday, 8am - 6pm AEST.

For questions about billing, credits, your mobile service, or your Optus account, call our dedicated Optus team on 1800 702 020, Monday to Saturday, 9am - 8pm AEST.

FAQs

When can mobile insurance be purchased?

Mobile Insurance has not been available to customers purchasing devices through Optus since 5 October 2021. This includes new customers and existing customers recontracting to a new device.

Why can I no longer renew my insurance policy?

Optus regularly reviews its range of products and offerings, particularly our older products. Given this product isn’t available to new customers, Optus and the insurer, Optus Insurance Services, have made the decision to no longer renew the old insurance policies.