How to track your Home Internet order

When you place an order for nbn®, 5G or 4G Home Internet online, you'll receive an email with a temporary order number that will start with "Yes", "F", or "T". Then when your order application is accepted, you'll receive a final confirmation email with the order tracking details.

You will receive your tracking information via Email or SMS.

Once you've received your tracking number, the simplest way to track your order and delivery is through My Optus app.