There's no delivery fee for the Fetch set-top box.

If a Powerline Adapter is ordered after your initial Fetch order, there's a $15.50 delivery fee charged. However, this fee is waived if your Fetch was ordered online.

The simplest way to track your delivery is through My Optus app. Keep in mind, you'll also need your order number on hand.

Via My Optus app

1. Open the app
2. Tap More
   
3. Tap Track My Order
   
4. Select Fetch
   
5. Enter your order number and tap track my order
   

Track delivery via web

1. To track your delivery, use the link found in the track your order Email or SMS
2. Use the AusPost tracking portal to see updates on the status of your delivery.
   
   

Note. You can start tracking your Fetch set-top box delivery 24 hours after it's been dispatched.

Your Fetch set-top box will be delivered within 5 to 10 business days of your order date. You'll receive an SMS letting you know that the set-top box is on its way, along with an activation code.

If you've ordered more than one set-top box to be delivered, you'll receive an SMS for each box. You can use any of these codes to activate your set-top boxes.

If you've purchased a Mobile Phone service, you'll receive your Fetch set-top box within 10 business days of activating the service.