To request more time to pay your bill for non-Automatic Payment plans using My Optus app, follow these steps: 

1. Open My Optus app and choose the applicable service at the top of our app (ensure you have the latest version)
   
   
2. Tap Billing
   
   (If Billing is not an option, you're likely on one of our Automatic Payment plans. Learn more at Managing your automatic payments.)
   
   
3. Tap Payment extension
   
   
   
   
   
4. Tap Extension date
   
   
   
5. Select from the available dates
   
   
6. You'll receive a confirmation of the extension via email or SMS

Payment extensions can only be requested within 10 days of your upcoming payment being due and will only extend your payment as a once off, not every month. If your upcoming payment is more than 10 days away, follow these steps at a time closer to your next payment or message us to discuss alternative options.

To do this in My Optus app, follow these steps:

1.    Open My Optus app and choose the applicable service at the top of our app (ensure you have the latest version)
    
2.    Tap Payments

We understand that unexpected events and expenses can make it difficult to keep up with regular bills.

If you're having trouble paying your bills, financial hardship assistance might be available.

For more information on how we can help customers experiencing financial hardship and to view a copy of our Payment Assistance Policy, click here.