1. You can reset your password here
   
   
2. Type in the username (email address) associated with your Optus Sport account into the Enter your email box
   
   
3. Click Send reset link 
   
   
4. We'll then send an email to the account on record with your username and link to reset your password

Your Optus Sport username is the email address you used to create your Optus Sport account.


If the Optus Sport login page doesn't recognise your email address, try these steps: 

1. Check you've entered in the correct email address
   
   
2. Check you're not using a VPN to access the Optus Sport website or apps: 
   • If you're using a VPN you may not be able to log in to Optus Sport or reset your password. You'll need to switch off your VPN and be located in Australia in order to be able to log in to Optus Sport 
     
     
3. Check your email account for messages from Optus Sport: 
   • When you first created your Optus Sport account, we sent you a 'Welcome' message. Try searching your email folders (including your spam folder) for anything with "Optus Sport" in the message to confirm your account was created
   • If you can't find any messages from Optus Sport, then it's likely that you either created your Optus Sport account using a different email address or you may have mis-typed your email address when setting up the account. See Still can't find your Optus Sport account email address below for what to do next
     
     

You can log in to Optus SubHub to check which Optus Sport account is currently linked to your subscription:

1. Log in to Optus SubHub using your Optus My Account username & password (this is the username and password you use to log in to the Optus website or My Optus app)
   
   
2. On the home page dashboard, scroll down to Your Subscriptions and select the information button on the Optus Sport tile or head directly to this page
   
   
   
   
3. You'll now see the username / email address for the Optus Sport account connected to your subscription

Forgot your Optus My Account details? Click here.

If you can't identify the email address for your Optus Sport account, there are two options depending on whether you currently have a paid Optus Sport subscription: 

1. You don't currently have an Optus Sport subscription 
   • Create a new Optus Sport Account using your preferred email address here: https://sport.optus.com.au/signup
     
     
2. You currently have an Optus Sport subscription 
   • Try completing a password reset for any old or alternate email addresses you may have used when first signing up. This may help you locate the email username. if you have an active Optus Sport subscription that you believe is connected to an Optus Sport account / email address that is not recognised, please contact us by clicking on the Chat with us tab / bubble (bottom right of the screen). 
   • When contacting us, you'll be asked for some other personal information connected to your Optus Sport account so that we can verify that you are the owner of the account and to help us diagnose the issue
     
     

If your issue relates to accessing an Optus Sport Apple App Store subscription, please refer to How to get Optus Sport.