As soon as your purchase is complete and your delivery address is verified, we begin processing and packing your purchase. Unfortunately, this means we're unable to amend the delivery address once your order has been submitted.

If you can't be there when your order is delivered, don't worry, a card will be left explaining how you can collect your package.

We begin to process your order as soon as it's submitted, so once it's in progress it may be too late to cancel.

However, once you've received your package, you may be able to return your purchase within 14 days, provided your return is in accordance with Optus' Returns Policy.

• Should you need to return any accessories, equipment, SIM card and/or handset (where applicable, such as ordering errors, wrong device received, etc.) to Optus, please contact us within 14 days of receiving your delivery. A representative will then discuss your options, if there are any applicable fees and explain how to return the goods

• Returns are not accepted for 'change of mind' scenarios

• If the goods are returned opened, used, damaged or incomplete, where entitled to do so, Optus may charge you by debiting your previously nominated credit card or Optus account

This policy does not apply to any exchange or returns in relation to the consumer guarantees under the Australian Consumer Law.

Click here for more information about consumer guarantees under Australian Consumer Law.

What if there's an error or problem with my order / delivery?
Please contact us for assistance.