1. Open the My Optus app and log in
2. Tap the Services tab
3. Tap your mobile service
4. Tap Settings
   
5. Tap Voicemail and call diversions
   
6. Tap the relevant option for when you want to divert calls
7. Tap Another number
   
8. Enter the number you want to divert your calls to, including the area code e.g. 0291XXXXXX
9. Click OK

Manage diversions manually from your device

Use these codes to set the diversion condition(s):

• All calls: 004
• Diverts on busy: 67
• Divert when no answer: 61
• Only diverts when no coverage: 62
• All calls: 21 (all calls without your mobile ringing at all, is recommended if roaming overseas)
  
  

To manage diversions, follow the instructions below:

• Add diversion: ** (code from above) * (target phone number) ** (enter ring time: 05, 10, 15, 20, 25, 30) # (press call)
• Remove diversion: ## (code from above) # (press call)
• Check diversion: # (code from above) # (press call)
  
  

Note: Replace target phone number with the phone number your calls will divert to (include the area code for Fixed Line numbers).

If you're overseas, dial: +61 when entering the target phone number, e.g. +61411xxxxxx.
 

• Call diversion costs
• Call diversions for home phone