Optus ID requirements

To apply for a new account with Optus and order a device/plan, you need to provide 100 points of ID with a minimum of 1 primary ID.

On some occasions, you may also need to supply additional credit documents to support your application for an account.

The information below covers the types of ID accepted by Optus.

If applying on behalf of a business, other details are required. Please refer to our business requirements below.

Note: Your ID must be current (expired IDs won't be accepted).

Primary ID

Unless indicated below, these ID types are accepted:

Over-the-phone
Online
In Webchat via the My Optus app or from the Optus sales webpage
In Optus retail stores (including Optus Business Centres) and affiliated outlets selling Optus products

ID types - 70 points
Australian driver licence	Includes digital licences issued in NSW, SA, QLD & VIC. It's recommended that you also carry your physical plastic licence when visiting our retail stores. For temporary residents with 'Condition Q' added, you must pair your licence with your international passport.
Australian Proof of Age / PhotoCard	A current Medicare card (full, interim or reciprocal) must always be paired with a Proof of Age / PhotoCard. Includes Digital Proof of Age / PhotoCards issued in NSW and SA. (It's recommended that you also carry your physical card when visiting our retail stores.) Not accepted online. Chat with an expert for options.
Australian passport
International passport with current visa entry grant	Must be provided as primary ID if you are in Australia under temporary visa entry grant
Convention to Travel Document (CTD / Titre de Voyage)	Not accepted online. Chat with an expert for options.
Immicard (EOI or AMS)	Not accepted online. Chat with an expert for options.

Secondary ID

Unless indicated below, these ID types are accepted:

Over-the-phone
Online
In messaging via the My Optus app
In Optus retail stores (including Optus Business Centres) and affiliated outlets selling Optus products

ID types - 30 points
Existing Optus account number	Must be associated with an active Postpaid Mobile or Home / Office service (includes Automatic Payment Plans, e.g. Optus Choice Plus). Not accepted if only linked to a Prepaid service.
Medicare card (Full, interim or reciprocal)	Digital and physical Medicare cards accepted.
Successful digital account log in combined with 2-factor authentication
New international arrival: Visa Entry Grant or Travel visa with expiry date	Applicable for customers newly arrived in Australia only Only accepted with international passport
Tertiary Student ID card	Must contain photo, student number, institution and be issued in the current year. Not accepted online. Chat with an expert for options.
Australian-issued credit or debit card (Visa, Mastercard, American Express, Diner's Club)	Not accepted if card displays prepaid, reloadable dollar value or gift card. Only accepted in retail stores. Chat with an expert for options.
Full Australian Birth, Citizenship or Marriage Certificate	Not accepted online. Chat with an expert for options.
Australian Pensioner Concession or Veteran Affairs card	Not accepted online. Chat with an expert for options.
Australian Health Care Concession card	Not accepted online. Chat with an expert for options.
Current Australian Vision Impaired Transport Concession card (Excludes NT)	Not accepted online. Chat with an expert for options.

Business requirements

If applying on behalf of a business, please note:

For sole traders, we need your ABN. You, as the sole trader, need to be listed as the ABN entity
If you are trading under an Australian Company Number (ACN), or not-for-profit organisations with just an ABN, you will need:
- ACN and / or ABN
- Letter of Authority (if you are not a company director or principal of the organisation)
- Proof of trading history (if applying for more than 4 services)
If you are transferring your service from another telecommunications provider, you will need your latest bill