Update your personal details

You can update the following personal details via My Optus app or My Account, using the instructions in this article:

Contact phone number
Email address
Postal address
My Account password

You can also find instructions for updating your name if you've legally changed it.

If there's an error in the spelling of your name or date of birth on your account, please contact us to have it corrected

If you're wanting to put your account in someone else's name - click here for instructions on transferring ownership

It's important you keep your details up to date, so that we can contact you about your service. Where required, we may also supply some of this information to the Integrated Public Number Database (IPND). Information in the IPND is used to assist emergency service organisations.

For information on how we secure and protect your personal information, you can visit our Privacy Policy
To change the phone number, email address, or postal address by which you receive your Optus bill, see Switch paper bills on or off

My Optus app

My Account

I've changed my name

If you've officially changed your name, you can get it updated on your Optus account by filling out the Change of Account Name form and returning it to us:

Mail: Customer Care Support PO BOX 888 NORTH RYDE NSW 1670

Important: Do not use this form to change the ownership of your service. If you wish to transfer ownership of your Optus account to another person, see our Change ownership of your service article.

Further help