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VoLTE, Optus coverage & networks

Take a look at the topics below for information on VoLTE, Optus coverage and the Optus network.

VoLTE (Voice over LTE) is the technology that enables voice calls to be made on the Optus 4G Plus network. VoLTE is available everywhere the Optus 4G Plus network reaches.

With VoLTE you’ll notice some great enhancements, such as faster call connection times as well as the ability to talk and browse at the same time when on a 4G connection. Your 4G voice calls will be high definition, providing a sharp and clear voice call.

VoLTE is currently available to eligible Optus postpaid, prepaid and Business customers using a compatible VoLTE device purchased from Optus. Learn how to activate VoLTE here.

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Optus (and other Australian telecommunication providers) is legally required to block access to devices that are not able to make emergency calls to Triple Zero (000) using VoLTE. Check if your phone is compatible using our Device Checker tool, by entering the first 8 digits of your device's IMEI (International Mobile Equipment Identity) number. Find your device's IMEI number by dialling *#06#.

If your device is not compatible, you will need a new compatible device to stay connected.

You can find more information here.

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LTE (Long Term Evolution) is the 'fourth generation' of mobile technology used to provide 4G services. The Optus 4G Plus network uses three types of LTE technology, FD-LTE, TD-LTE and LTE-A.

Select an option below for more information on the different types of LTE technology:

  • FD-LTE (Frequency Division Long Term Evolution)

FD LTE is a type of 4G technology used by the Optus 4G Plus network. FD-LTE technology uses two separate frequency channels (one channel for data download and one channel for data upload).

  • TD-LTE (Time Division Long Term Evolution)

TD LTE is a type of 4G technology used by the Optus 4G Plus network. The upload and download of data occur on the same frequency bands but at different times.

  • LTE-A (Long Term Evolution Advanced)

LTE-A is the next generation of 4G technology used by the Optus 4G Plus network. LTE-A improves your 4G experience by bringing new features like Carrier Aggregation.

What is Carrier Aggregation?

Put simply, Carrier Aggregation improves network speeds by combining a number of frequency bands to make the ‘network pipe bigger’. This means you can go even faster on the Optus 4G Plus network.

LTE Advanced won’t kick in all the time as the Optus 4G Plus network is already super fast, instead LTE Advanced will give an extra speed boost when downloading very large files or HD videos. We are planning on rolling out more LTE Advanced features in the future.

What frequencies does Optus use for LTE Advanced?

Carrier Aggregation (2x channel) on the Optus 4G Plus network requires a compatible category 6 device. This technology uses several combinations of 4G spectrum bands,

  • Selected capital cities: We combine our 2300MHz spectrum
  • Some capital cities / major metropolitan areas: We also use 700MHz & 1800MHz
  • Major regional town centres: We use 700 MHz & 2600MHz

Carrier Aggregation (3x channel) on the Optus 4G Plus network is available in selected parts of Newcastle / Melbourne CBD and requires a compatible category 9 device. This technology uses a unique combination of,

  • 20+20MHz of 2300 MHz
  • 15MHz of 1800 MHz spectrum

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Can I make 4G voice calls to emergency 000?

All Optus supplied VoLTE compatible handsets can make calls to Triple Zero (000) on VoLTE. Your call will be sent as normal to your chosen Emergency Service (Police, Ambulance, Fire). For other VoLTE compatible handsets that have not been supplied by Optus, there may be limitations on calling Triple Zero on VoLTE in an area with no underlying 3G coverage.

I have an Optus VoLTE compatible device. What do I need to do?

To make Triple Zero emergency calls over the 4G network, you'll need to update your device with the latest software. Once the software is downloaded, recheck your settings to ensure 4G voice is switched on.

Learn how to activate VoLTE here.

How will I know when I'm using VoLTE?

Once VoLTE is activated, iPhone customers will continue to see the 4G icon display on your handset.

Compatible android handset customers will see VoLTE next to the 4G icon in the phone screen when in a VoLTE coverage area. During a 4G voice call, you will also see an HD icon on the calling screen.

Android mobile with VoLTE support activated

What will it cost to make calls using VoLTE?

VoLTE calls will be charged in exactly the same way as 3G voice calls. There are no additional charges for making calls on the 4G network.

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Click here for more information on our Mobile network coverage, alternatively have a look at our related articles:

  • 4G: Mobile Network & SIM Card Compatibility
  • 4G: Check your coverage

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