You can make changes to your usage alerts settings in My Account.

You'll receive usage alerts when you've reached 50%, 85% and 100% of your plans' base level data allowance. If you're on a My Mobile Broadband Plan, we'll also send usage alerts when you've reached 85% and 100% for each extra 1GB of data.

If you're on a 4G Home Internet plan (previously known as 'Wireless Broadband'), we’ll send usage alerts when you’ve reached 85% and 100% of your 10GB additional data allowance.

E-mail and SMS usage alerts are not generated in real-time and a delay of up to 48 hours may be experienced due to system limitations. This delay can also mean that during the last 48 hours of your billing cycle, you may not receive alerts.

Fixed and non-My Plan Mobile Broadband SMS/e-mail usage alerts are sent 24/7. Mobile Broadband 'My Plan' and 4G Home Internet plans' SMS/e-mail usage alerts will only be sent between 9am to 12 midnight (AEST).

Usage alerts are an approximation only.  Do not solely rely on usage alerts service to monitor your usage. Further ways to monitor your usage are available in this article.

Usage alerts are not generated in real time and can be delayed by up to 48 hours. In this time, you may pass 1 alert threshold and reach the next. Our systems will then send you the usage alert that is most relevant to your usage.

If you change or renew your plan, or your service is suspended, usage alerts will cease for the current usage period (billing month). Your alerts will resume from your next billing period.

During this time we recommend monitoring your usage via these options.

Yes. You can change or remove the receiving email address or mobile phone number in My Account.

Note: By default, Fixed Broadband usage alerts are sent to your primary OptusNet e-mail account.