Identify hoaxes, phishing or online scams
Had a missed a called from an international number you don't recognise? Don't call it back. Instead, read more about Wangiri fraud here.
Check out more of the latest scams targeting Optus customers here.
Online hoaxes or scams usually involve some form of 'phishing'.
What is phishing?
Phishing can be described as a fraudulent attempt to capture private or sensitive information by pretending to be a legitimate entity. Financial and / or identity theft is usually the result of this malicious practice.
Methods used to phish can include text messages, phone calls, emails and / or fake websites; all of which are designed to trick you into revealing private information.
How to identify phishing
Not all phishing attempts are easy to identify, but signs can include;
- The use of generic greetings
- Poor grammar, spelling or layout
- An ‘urgent’ request for personal / sensitive information
- Misleading links, sender addresses & fake attachments
If you suspect a phishing scam, never supply private / sensitive information. Instead, contact the 'supposed' entity via a different method such as an independent internet search, a previous bill, etc. Do not use the contact details they have provided.
Important: Keep in mind that Optus never requests personal or sensitive information via email / text and will request a call-in if required. For more information on phishing, visit the ACMA website or see Reporting hoaxes, phishing or scams.
Learn about your rights and responsibilities online at esafety.gov.au.