You can Setup direct debit to automatically pay your account each month. There are no fees for using direct debit, even if you're paying with credit card.

Once direct debit is active, any balances that are owing (including amounts in arrears) will be deducted automatically on your bill's due date. 

You can set up direct debit payments through My Optus app or My Account:

My Optus app

1. Open My Optus app
2. Select Billing
   
3. Click on Setup direct debit
4. Choose your preferred payment method
5. Enter details and click Setup
   
   

Note. You can edit or remove automatic payments anytime in My Optus app.

Note. For customers on an Automatic Payment plan, you must have automatic payments set up. 

My Account

1. Log in to My Account
2. Select Setup direct debit or Manage direct debit
3. Select Setup direct debit
4. Follow the prompts
   
   

Note. You can edit or remove automatic payments anytime in My Account.

If you're switching your payment method, e.g. from a bank account to a debit / credit card, you'll need to pay for the current bill manually, here. Your following bill will be paid using the new payment details.

Note: We accept Visa, Visa Checkout, Mastercard, American Express and Diner's cards.

Note. Payments made via credit, debit or charge cards will incur a 0.341% (incl. GST)  Payment Processing Fee. This fee will appear on your next bill, after your current bill is paid.

Home Phone and Home Internet accounts may incur a non-direct debit fee. To avoid these charges, you can Setup direct debit.

Payments can take up to 2 business days to appear in your account.

You can use a credit or debit card to pay your Optus bill via My Optus app or My Account, or online.

You can also save your card or bank details for faster bill payments.

My Optus app

1. Open My Optus app
2. Select Billing
   
3. Click on Pay now
4. Enter your card details, scroll down and click Pay
   
   

My Account

1. Open My Account
2. Click Pay Now
3. Follow the prompts
   
   

Online

1. Open this webpage
2. Enter your card details
3. Click Pay Bill
   
   

To pay your Optus bill using BPAY you'll need your account number and your biller code(s):

• Account number: Your account number is used as your reference number. Your account number is located on the first page of your bill, in the top right-hand corner
• Biller code(s): You can find your biller code(s) on the bottom, right-hand corner of the first page of your bill under BPAY
  
  

Note. Home Phone and Home Internet accounts may incur a non-direct debit fee. To avoid these charges, you can Setup direct debit.

BPAY payments can take up to 3 business days for Optus to receive.

Note. You can call us on 1300 309 309 to make a credit or debit card payment over the phone.

Note. For payment using card you'll be charged a 0.341% (incl. GST) Payment Processing Fee. This fee will appear on the next bill after the current bill is paid.

Home Phone and Home Internet accounts may also incur a non-direct debit fee. To avoid these charges, you can Setup direct debit.

Payments can take up to 2 business days to appear in your account.

Note:
You can pay your bill at any Australia Post Office, via cash, EFTPOS, cheque or money order.

Make sure to bring your bill's payment slip. The Post Office will need the information under POST billpay, which can be found in the bottom right-hand corner of your bill's first page.

Note.  There is a $3.72 (incl. GST) fee for payments made at Australia Post.

Home Phone and Home Internet accounts may also incur a non-direct debit fee. To avoid these charges, you can Setup direct debit.

Payments will appear in your account the next day.

We no longer accept cheque payments. Please pay your Optus bill via another method mentioned above.

You can find more information about billing here.

Need more time to pay your bill? See your payment extension options here.