• Yes - Continue to the next step
• No - Follow the troubleshooting steps in Can't Connect to Internet: nbn Troubleshooting

Remove the power cable from the back of your modem for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the modem should settle into a stable pattern.

At times the wiring may be what is causing your issues. Plug your phone directly into your modem's telephone ports to eliminate your internal wiring.

Is your phone working now?

• Yes - Great! I'm glad we could fix your issues
• No - Continue to the next step

Thanks for doing this troubleshooting with us, sometimes the reason behind phone issues are more complex. Please contact nbn Technical Support on 1300 300 427 so we can investigate the issue with you.