Please Contact Us to have it reset. Make sure that you change the default PIN that we give to you.

The initial setup tutorial hasn't been completed. Listen through until the very end of the tutorial to complete and clear it.

There is Voicemail that hasn't been fully played through or deleted. Listen right through to the end of each message.

1. Someone else may have listened to or deleted the messages
2. The notification setting 'Call Me' has been turned on. 'Call Me' is not compatible with Home / Office Phone Voicemail
3. To turn it off go to the Main Menu (Option 8) then to the Notification menu (Option 7) and select 'SMS Me'

This is the default setting for Office Voicemail and ensures that you're notified when you have new messages.

1. The caller hasn't left a message, or has hung up
2. Your Voicemail is not fully set up / the tutorial hasn't been completed
3. You have an active Call Divert. Diversions can be removed by dialling #78 from your Office Phone
4. You have more than one answering service / Voicemail service active, e.g. an in-built answering machine is connected to your handset

You have 2 ring time options with Voicemail. 6 rings (about 15 seconds) or 8 rings (about 25 seconds). Contact us to have your setting changed.