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How to contact Optus

You can Message us in My Optus app. Messaging allows you to send us a message and respond to us whenever it suits you.


If you’d like to call, dial 133 937 for general support.

Pay your bill

Report a payment & restore your service

Your Bill Explained

Request more time to pay your bill

Set up & check my direct debit

Recharge your Prepaid service

Check your Prepaid credit, balance & expiry

     

Message Us

Click to message

Available 24/7

     

Talk to us

13 39 37

Available 24/7

View & change your plan

Register for My Account

Find your contract end date

Change ownership

Switch to paperless billing

     

Message Us

Click to message

Available 24/7

     

Talk to us

13 39 37

Available 24/7

Device Help

Check your service status

Try our Troubleshooting Guides

Activate a new or replacement SIM

Make an insurance claim

Lost or stolen devices

Device warranty information

Get your PUK code

     

Message Us

Click to message

Available 24/7

   

Talk to us

13 39 37

Available 24/7

Find your contract end date

View or change your plan

Check your coverage (Broadband)

Check your coverage (Mobile)

What is Optus Upgrade and Protect?

Find a store


   

Message Us

Click to message

Available 24/7

 

   

Talk to us

Buying & Upgrading:

1800 780 219

Mon - Fri: 8am - 9pm AEST
Sat: 9am - 7pm AEST
Sun: 9am - 6pm AEST

Disconnect your service & return equipment

Arrange a relocation

Broadband available at your new address

Unlock your Mobile from the Optus network

Mobile coverage available at your new address

   

Message Us

Click to message

Available 24/7

   

Talk to us

1300 555 241

Mon - Fri: 8am - 7pm
Sat: 9am - 5pm

Get My Account username or password help

Get your Optusnet email username or password

Get your internet username or password

Find your WiFi username or password

Get your Modem or Router access details

     

Message Us

Click to message

Available 24/7

     

Talk to us

13 13 44

Available 24/7

Setting up your service

Activate a new or replacement SIM

Track your Mobile Phone or Mobile Broadband order

What does your plan include?

Track Home Broadband or Home Phone order

Track your Fetch order

   

Message Us

Click to message

Available 24/7

   

Talk to us

13 39 37

Available 24/7

Check your coverage (Mobile)

Add or remove international roaming

Roaming on a Postpaid Plan

Check your coverage (Broadband)

Roaming on a Prepaid Plan

Roaming with Mobile Broadband


     

Message Us

Click to message

Available 24/7

     

Talk to us

13 39 37

Available 24/7


Calling from overseas?

+61 2 8082 5678
Calls from an Optus Roaming Mobile Phone to this number are free

General & Billing Enquiries
Mon - Fri: 8am - 7pm AEST

Technical Support & Faults
Available 24/7

Lodge a complaint

Find a store

Disability services

Related Articles

How to pay your bill

Your bill explained

How to request more time to pay your bill

My Optus service is not working: troubleshooting index

Optus account login and password help

Popular articles

Orders, deliveries & returns

How to check network status & outages

Home Internet WiFi username & password help

Home Internet troubleshooting

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