Request a refund or transfer of a credit balance

If your account is in credit, you have 3 options:

1. Wait until the credit amount is deducted from your next bill
2. Request a refund (this will be applied to your original payment method within 5 – 10 business days)
3. Transfer the money to another Optus account (this will occur within 4 business days)

How to request a refund or transfer of a credit balance

If you choose option 2 or 3 above, you'll need to Message us to arrange the refund or transfer of a credit balance.

Important information to note before you request a refund or transfer

• Promotional credit cannot be refunded or transferred
• If you’re a Prepaid customer, you cannot receive a refund of any credit on your account